Operations Specialist

3 days ago


Wichita, Kansas, United States Mid American Credit Union Full time
About Us

Mid American Credit Union is a member-owned institution dedicated to providing quality financial services to its members. Our mission is to be the best choice for financial services, exceeding expectations in every way.

Job Summary

We are seeking a highly skilled Operations Specialist to join our team. As a key member of our operations team, you will be responsible for performing specialized operational duties and complex functions to ensure accurate, efficient, timely, and confidential services and support to credit union members, other departments, and branches.

Key Responsibilities
  • Provide expert support to branches and other departments for complex account issues, including tax-favored accounts, account ownership, and non-standard account documentation.
  • Perform research and communicate with 3rd party vendors to answer staff and member questions relating to deposit operations.
  • Collaborate with staff and members to facilitate resolution of disputed and fraudulent activity.
  • Develop staff knowledge and efficiencies through process clarification and communication.
  • Perform daily, monthly, and year-end related tasks, including error corrections, balancing of IRS records, and regulatory reporting.
Cultural Responsibilities

We are committed to being part of the Mid American team and demonstrate a positive attitude and strong people skills during interactions with coworkers and members. We are looking for individuals who are self-motivated, quick thinkers with unmatched problem-solving skills.

Requirements
  • Team-oriented and possess a positive attitude while working well with others.
  • Customer service experience and ability to deliver exceptional service.
  • High School Diploma or GED required.
  • Six months to two years of similar or related experience.
  • Proficient knowledge of Windows and Microsoft Outlook software.
What We Offer
  • A Company that Cares: We give back to our community through financial literacy programs and donations to local organizations.
  • Work that Stays at Work: We offer genuine work/life balance.
  • Rest and Relaxation: Paid vacation time, personal leave, and paid holidays.
  • Health Benefits: Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future: 401(k) with a generous company match.
  • Invest in YOU: Tuition Reimbursement Program.


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