Customer Experience Specialist

1 week ago


King of Prussia, Pennsylvania, United States DISH Full time

At DISH, we're reimagining the future of connectivity. With a history spanning over 40 years, our business reach extends across satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Company Overview

We operate under renowned brands like EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.

Job Summary

The Customer Experience Specialist delivers comprehensive training programs for DISH TV Satellite Installation Technicians. This role ensures new hires exceed customer expectations in workmanship and service.

Key Responsibilities:
  • Collaborate with training management to identify areas for employee improvement, such as policy understanding, technological knowledge, and customer relations.
  • Utilize established teaching methods and materials, including individual education, group instruction, lectures, demonstrations, and workshops.
  • Employ various teaching aids like training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
  • Develop and execute testing and evaluation procedures for course completion.
  • Conduct training sessions covering topics such as satellite TV installation, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation, and network security.
Requirements and Qualifications:
  • A Bachelor's degree or one year of related experience is preferred but not required.
  • Excellent presentation, organizational, analytical, interpersonal, and written/oral communication skills are essential.
  • Flexibility, innovation, and the ability to manage responsibilities and priorities in a fast-paced environment are crucial.
Compensation and Benefits:

The estimated salary range for this position is $63,150 - $70,000 per year. We offer competitive benefits, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time-off plan.

Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed.



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