Customer Experience Trainer
4 days ago
At DISH, we are reimagining the future of connectivity. Our company has been a leader in the industry for over 40 years, with a diverse portfolio of brands including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.
Job SummaryWe are seeking a highly skilled Customer Experience Trainer to join our In-Home Services Corporate team. As a key member of our team, you will be responsible for delivering training and development programs to ensure our technicians exceed customer expectations for workmanship and service.
Key Responsibilities:
- Partner with training management to identify opportunities for improvement and develop targeted training initiatives.
- Design and deliver comprehensive training sessions on topics such as satellite TV installation, customer service, sales techniques, and health and safety practices.
- Develop and utilize engaging teaching aids, including multimedia visual aids and resource materials.
- Conduct testing and evaluation procedures to assess training effectiveness.
Requirements:
- Bachelor's degree or one year of related experience preferred but not required.
- Excellent presentation, organizational, analytical, interpersonal, and written/oral communication skills.
- Able to effectively interact with all levels of organizational staff.
Compensation and Benefits
The estimated salary range for this position is $63,150 - $70,000 per year, based on qualifications and location. We offer a competitive benefits package, including flexible spending accounts, HSA, 401(k) Plan with company match, ESPP, career opportunities, and flexible time away plan.
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