Front Desk Team Lead

3 weeks ago


Silverthorne, Colorado, United States Lexima Full time
Front Desk Supervisor Job Description

Lexima is seeking a highly skilled Front Desk Supervisor to join our team. The successful candidate will be responsible for leading the front desk team and ensuring exceptional guest service.

Key Responsibilities:
  • Guest Check-in/Check-out: Ensure seamless guest arrivals and departures, handling all necessary paperwork and processing payments.
  • Front Desk Operations: Supervise and coordinate the activities of the front desk team, including reservations and guest services.
  • Communication: Provide excellent communication and assistance to guests, vendors, and internal teams.
  • Reporting: Prepare and submit accurate reports to management, highlighting key performance indicators and areas for improvement.
  • Training and Development: Ensure all front desk staff are trained on guest service standards and hotel policies.
  • Scheduling: Assist in creating and distributing the team member schedule, ensuring adequate coverage and minimizing conflicts.
  • Representation: Represent the hotel in a professional, knowledgeable, and eloquent manner, ensuring a positive image and reputation.
  • Problem Resolution: Address guest complaints and concerns in a timely, efficient, and courteous manner.
  • Team Environment: Foster a positive, team-oriented environment that focuses on exceptional guest service and employee development.
  • Communication and Collaboration: Maintain open lines of communication and collaboration with all employees and department heads, promoting a culture of teamwork and respect.
Qualifications:
  • A minimum of one year of front desk supervisor experience.
  • Experience handling cash, accounting procedures, and general administrative tasks.
  • Bachelor's degree preferred in Hotel Management, Hospitality Management, or related fields.
  • Knowledge of computer software applications, including word processing, spreadsheets, and hotel management systems.
  • Effective oral and written communication skills, with the ability to work a flexible schedule.
  • A valid driver's license.

Lexima is an equal employment opportunity employer, committed to diversity and inclusion.



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