Front Desk Team Lead
3 weeks ago
Lexima is seeking a highly skilled Front Desk Supervisor to join our team. The successful candidate will be responsible for leading the front desk team and ensuring exceptional guest service.
Key Responsibilities:- Guest Check-in/Check-out: Ensure seamless guest arrivals and departures, handling all necessary paperwork and processing payments.
- Front Desk Operations: Supervise and coordinate the activities of the front desk team, including reservations and guest services.
- Communication: Provide excellent communication and assistance to guests, vendors, and internal teams.
- Reporting: Prepare and submit accurate reports to management, highlighting key performance indicators and areas for improvement.
- Training and Development: Ensure all front desk staff are trained on guest service standards and hotel policies.
- Scheduling: Assist in creating and distributing the team member schedule, ensuring adequate coverage and minimizing conflicts.
- Representation: Represent the hotel in a professional, knowledgeable, and eloquent manner, ensuring a positive image and reputation.
- Problem Resolution: Address guest complaints and concerns in a timely, efficient, and courteous manner.
- Team Environment: Foster a positive, team-oriented environment that focuses on exceptional guest service and employee development.
- Communication and Collaboration: Maintain open lines of communication and collaboration with all employees and department heads, promoting a culture of teamwork and respect.
- A minimum of one year of front desk supervisor experience.
- Experience handling cash, accounting procedures, and general administrative tasks.
- Bachelor's degree preferred in Hotel Management, Hospitality Management, or related fields.
- Knowledge of computer software applications, including word processing, spreadsheets, and hotel management systems.
- Effective oral and written communication skills, with the ability to work a flexible schedule.
- A valid driver's license.
Lexima is an equal employment opportunity employer, committed to diversity and inclusion.
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