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Cloud Techno-Functional Analyst
1 month ago
Oracle Customer Success Services provides unparalleled, tailored support that ensures your Oracle technology investments deliver groundbreaking innovation and performance your business requires to compete—all while coexisting within your IT environment
Key Responsibilities- Providing excellence to customers in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
- Correcting and resolving highly complex techno-functional problems
- Providing Customer Service on a technical and functional level and driving complete and total resolution of each service incident
- High level of techno-functional skills
- Oracle products knowledge
- Problem solving skills
- Customer interaction/service expertise
- 8+ years hands on implementation/support experience
- Good understanding of business flows and processes
- Excellent analytical and debugging skills for problem solving
- Good written and spoken English communication skills
Remote within the US or Canada with 25% travel to customers