Customer Success Technical Architect

3 weeks ago

Montpelier, Vermont, United States Confluent Full time

We are seeking a highly skilled Customer Success Technical Architect to join our team at Confluent. As a trusted technical advisor, you will work closely with our customers to ensure their success and retention.

The primary objective of this role is to provide technical guidance and support to our customers, helping them to accelerate time to value, maximize product consumption, and achieve their business objectives.

You will partner with our Customer Solutions team, as well as cross-functional divisions such as Sales, Product Management, and Engineering, to deliver exceptional customer experiences.

As a Customer Success Technical Architect, you will leverage your technical expertise to advise customers on their architectures, including patterns and strategies for operating and maturing their Confluent subscription.

You will also utilize relationship management skills and industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.

This role requires a strong understanding of modern infrastructure and streaming technologies, as well as excellent interpersonal and communication skills.

You will work with a variety of organizations, from new start-ups to large enterprise customers, and will have the opportunity to build broad experience with Kafka, Flink, and Confluent IP.

Key Responsibilities:

  • Champion and advocate for the customer within Confluent
  • Identify customer technical objections and develop strategies to address those blockers to adoption
  • Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation
  • Guide customers up the data streaming maturity curve through recommendations on advanced technical topics
  • Develop and present periodic customer reviews, including analysis of technical health and operational performance
  • Document and transfer knowledge to customers and internal teams
  • Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products

Requirements:

  • Bachelor's degree in computer science or engineering, mathematics, or other quantitative field
  • Demonstrated success in a technical field role for a product/SaaS company with enterprise customers
  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies
  • Excellent interpersonal and communication skills
  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives
  • Collaborative spirit, outstanding consulting and relationship management skills
  • Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure)
  • Solid understanding of cloud networking and security technologies
  • Experience prototyping and analyzing code for client solutions in multiple languages
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with operating Linux, including configuration, tuning, and troubleshooting

What Gives You an Edge:

  • Confluent Developer or Administrator certifications
  • Experience with Apache Flink
  • Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

  • Technical Architect

    3 weeks ago

    East Montpelier, Vermont, United States Acxiom Full time

    Job SummaryWe are seeking a highly skilled Technical Architect to join our team at Acxiom. As a Technical Architect, you will be responsible for leading requirement gathering sessions, designing solutions, and developing those within the Pega platform.Key ResponsibilitiesLead requirement gathering sessions to understand customer needs and expectations.Design...

  • Salesforce Technical Architect Position

    4 weeks ago

    East Montpelier, Vermont, United States CAI Full time

    Job Title: Salesforce Technical ArchitectJob Summary:We are seeking a highly skilled Salesforce Technical Architect to lead the architectural design and framework for our large-scale projects. The successful candidate will have a strong background in Salesforce ecosystems with a deep understanding of the platform's capabilities and limitations.Key...

  • Senior Technical Architect

    4 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Solution Architect to join our team at Oracle. As a key member of our global implementation team, you will be responsible for driving the technical and functional implementation of Oracle's applications worldwide.Key ResponsibilitiesManage all aspects of internal deployment projects,...

  • Data Solution Architect

    4 weeks ago

    Montpelier, Vermont, United States National Life Group Full time

    Job SummaryThe Data Solution Architect role is a critical position at National Life Group, responsible for architecting the full data supply chain solution. This includes platform selection, technical architecture design, data model design for business solutions, deployment approaches, and implementation methods.This role will provide data architecture...

  • Microsoft Messaging Solutions Architect

    4 weeks ago

    Montpelier, Vermont, United States SHI GmbH Full time

    Job SummaryThe ASG Solutions Architect – M365 will analyze, design, and implement Microsoft Messaging services and related solutions for our company's end customers and partners.They will also serve as the technical lead in installing, configuring and upgrading services within our customers' and partners environments.This position is a remote position with...

  • Domain Solution Architect

    4 weeks ago

    Montpelier, Vermont, United States Ryder System, Inc. Full time

    Job Title: Domain Solution ArchitectRyder System, Inc. is seeking a highly skilled Domain Solution Architect to join our team. As a key member of our architecture team, you will be responsible for developing and implementing domain solution architecture, policies, and standards that align with our enterprise architecture.Key Responsibilities:Partner with...

  • Data Center Solutions Architect

    3 weeks ago

    East Montpelier, Vermont, United States Xerox Full time

    About the RoleXerox is seeking a highly skilled Data Center Solutions Architect to join our team in a role at the forefront of innovation. As a Data Center Solutions Architect, you will be responsible for designing solutions for our clients that meet their business needs and are commercially acceptable to the customer.The ideal candidate will have a deep...

  • Cloud SCM Solution Architect

    3 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    Job SummaryWe are seeking a highly skilled Senior Oracle Fusion SCM Cloud Expert to join our team at Oracle. As a key member of our Cloud Organization, you will be responsible for building systems and tools, bringing innovation, and exploring new technologies to make a positive impact on internal and external stakeholders.About the RoleThis is a...

  • Solution and Data Architect

    4 weeks ago

    Montpelier, Vermont, United States Marriott Full time

    Job SummaryMarriott International is seeking a highly skilled Technical Architect to join our Global Technology - Enterprise Architecture team. As a key member of our team, you will be responsible for defining, advancing, and executing the technology future of our Loyalty platform.Key ResponsibilitiesLead and define Loyalty projects architecture solutions to...

  • Network Architect

    3 weeks ago

    Montpelier, Vermont, United States Marriott Full time

    Job Title: Architect, Network DevOpsMarriott International is seeking a highly skilled Architect, Network DevOps to lead the transformation of our global network strategy and platforms. This role will drive the adoption of DevOps practices and operating models across our networks, including Property Networks, Datacenter/Cloud Networks, and Corporate...

  • Cloud Architect

    4 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    Job DescriptionOracle is seeking a skilled Cloud Architect to join our team. As a Cloud Architect, you will be responsible for designing and implementing cloud-based systems that meet the needs of our customers.Key Responsibilities:Design and implement cloud-based systemsCollaborate with cross-functional teams to ensure seamless integrationDevelop and...

  • Lead Information Security Architect

    4 weeks ago

    Montpelier, Vermont, United States Mathematica Full time

    Job DescriptionWe are seeking a highly experienced and skilled Lead Information Security Architect to join our IT Security, Risk and Compliance group. This individual will lead the delivery of FedRAMP and NIST control-based security architectures and provide technical implementation guidance.This role will involve collaborating with cross-functional teams to...

  • Fusion SaaS Technical Analyst

    4 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    Job DescriptionOracle Customer Success Services is seeking a highly skilled Support Analyst with a background in Oracle SAAS Suite of products. The successful candidate will be responsible for providing customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complex and critical cases.The key skills...

  • Senior ServiceNow Integration Architect

    4 weeks ago

    Montpelier, Vermont, United States Lumen Inc Full time

    About LumenLumen is a leading provider of cloud-based services, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering our customers to thrive in a rapidly changing world.We're committed to creating a workplace that values diversity, equity, and inclusion, where everyone feels...

  • Solution Architect Federal: Kubernetes Platform Expert

    4 weeks ago

    Montpelier, Vermont, United States Nutanix Full time

    About the RoleWe are seeking a highly skilled technologist with extensive knowledge of cloud native and Kubernetes to join our Advisory Solutions team at Nutanix. As a Solution Architect Federal: Kubernetes Platform Expert, you will have the opportunity to showcase your expertise in cloud native platforms to prospective customers and guide proof of concept...

  • Senior Network Architect

    4 weeks ago

    Montpelier, Vermont, United States Rocket Software Full time

    Job Summary:As a Senior Network Engineer at Rocket Software, you will play a critical role in designing, implementing, and maintaining the company's global network infrastructure. You will work closely with cross-functional teams to ensure the network is scalable, secure, and meets the needs of our customers and employees.Key Responsibilities:Design and...

  • Data Modeler/Architect

    3 weeks ago

    Montpelier, Vermont, United States Beacon Hill Staffing Group Full time

    Job Summary:This role involves designing and implementing data models that support our Power BI dashboards and reporting needs. The ideal candidate will have a strong understanding of SAP data structures and extraction processes, as well as proficiency in Python for data manipulation and analysis.Key Responsibilities:Design and develop robust data models in...

  • Oracle EPM Cloud Architect

    4 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    Job DescriptionOracle is seeking an experienced Cloud Financials Expert to join our team. As a Cloud Financials Expert, you will be responsible for supporting critical business operations and working independently to provide quality services to multiple customer engagements.You will perform varied and complex duties and tasks that need independent judgment...

  • Technical Assistant

    3 weeks ago

    Montpelier, Vermont, United States Mathematica Full time

    Job Summary:We are seeking a Technical Assistant to support the National School Foods Study conducted by Mathematica. The successful candidate will assist School Nutrition Managers in completing the Menu Survey, a self-administered, web-based survey that collects detailed information about the food served in schools.Key Responsibilities:Communicate with...

  • Principal Technical Support Engineer

    3 weeks ago

    Montpelier, Vermont, United States Oracle Full time

    Job DescriptionThis position is for a Principal Technical Support Engineer to join an established Oracle Database Exadata & Cloud support team. The ideal candidate will be fluent in Japanese language (verbal and written) as well as English.The team's main responsibility is to troubleshoot and resolve highly complex technical issues on Oracle Cloud and...