Customer Service Manager
3 weeks ago
The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk, managing a team of front office agents, and ensuring that all guest interactions are positive.
Main Responsibilities:
- Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
- Manage a team of front office agents, providing guidance, training, and support as needed.
- Coordinate guest services, including check-in, check-out, and room assignments.
- Liaise with other departments, such as housekeeping and maintenance, to ensure the smooth operation of hotel activities.
- Maintain a high standard of customer service, ensuring that all guest interactions are positive.
- Handle any escalated guest issues, ensuring that complaints are resolved quickly and effectively.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software.
Estimated salary: $55,000 - $65,000 per year, depending on experience and qualifications.
We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development at StepStone Hospitality Inc.
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