Ground Transportation Operations Manager

4 weeks ago


Elizabeth, New Jersey, United States SkyHop Global Full time
Job Title: Ground Transportation Station Leader

SkyHop Global is a leading provider of national ground transportation services, recognized for its innovative approach and commitment to excellence. As a Ground Transportation Station Leader, you will play a critical role in ensuring the success of our operations.

Key Responsibilities:

  • Lead a team of professionals responsible for transportation and schedule management functions.
  • Operate as a successful business unit, reporting on revenues, KPIs, budget planning, and talent management.
  • Ensure a personal commitment to safety is exhibited in the execution of all policies and tasks by all team members.
  • Prepare and execute the most effective daily and weekly work schedule in response to business needs.
  • Coordinate the execution of all activities that result in the achievement of Raving Fan service levels and exceeding client expectations.
  • Ensure all internal/external communications are responded to within the corporate Standard Operating Procedures.
  • Direct all recruiting and new employee acquisition initiatives to maintain the designated number of trained, qualified, and fully accountable employees required for successful station operations.
  • Lead and direct the Performance Management process, including timely and accurate documentation and delivery of Performance Disciplinary write-ups, Semi-Annual, Annual Performance Assessments, and individual training plans.
  • Develop an operating team that holds itself accountable for the achievement of SkyHop Global values with a critical focus on adherence to standard operating procedures.
  • Coordinate and ensure the accurate documentation and completion of vehicle maintenance requirements and records.

Requirements:

  • Establish a strong working relationship with internal departments throughout the organization as well as the extensive customer base.
  • Bring a high level of passion to exceeding all client expectations.
  • Experience in addressing customer needs/concerns to maintain operational excellence.
  • Ability to properly prioritize, implement, and manage work schedules, projects, and build relationships.
  • Strong technical skills with the capability to produce accurate and timely reports.
  • Fluency in English language, second language helpful.
  • Minimum of two to three years of experience in transportation or related industries.
  • Ability to lift up to 75 pounds up to 20 times per day.
  • Be able to work outdoors in heat and cold, have a valid driver's license, and be approved by the Company's insurance carrier.

About SkyHop Global:

SkyHop Global is a technology-driven company that provides premier ground transportation and other related services. We are passionate and driven, with a commitment to delivering value and serving our customers, employees, and stakeholders. We are recognized as the groundbreaking company in national ground transportation and named to the Inc. 5000 list.



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