Customer Excellence Associate
4 weeks ago
At Endress+Hauser, we're committed to progress through collaboration. As a global leader in measurement instrumentation, our employees shape the future in process automation. Whether developing technology or strengthening relationships with industries, we create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term goals and work towards a forward-thinking vision for our people, clients, and the world.
Role Overview
As a Customer Excellence Associate, you'll embark on a transformative journey to develop essential business skills and gain exposure to different functions within the Customer Excellence department. Through a personalized program, you'll focus on executing functions required to support our customers and drive our business, gaining hands-on practical skills, business acumen, and insight into our operations.
Key Responsibilities
- Continually learn and develop skills for handling Endress+Hauser tools and processes within different teams.
- Address customer inquiries and issues via phone, Salesforce, and email.
- Collaborate with others to provide and develop solutions for customers.
- Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.
- Support Customer Excellence by managing sales backlog, evaluating non-transferred orders, addressing technical issues, and maintaining accurate labeling of backlog.
Requirements
- Bachelor's degree in any field.
- Internship, co-op, or work experience in a business-related and/or customer-focused role.
- This position is not eligible for visa sponsorship. All employees must be eligible to work in the United States.
What We Offer
- Family-owned, friendly, and highly committed company.
- Tuition reimbursement and a wide range of development opportunities.
- Comprehensive benefits package including medical, dental, and vision.
- Competitive compensation and bonus opportunities.
- Generous paid time off.
- Life insurance and 401(k) savings with company match.
- Full-service cafe, fitness center, and health clinic.
Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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