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Parts Operations Manager

2 months ago

Temple Hills, Maryland, United States Ourisman Auto Group Full time
About the Role

We are seeking a dedicated and experienced Assistant Parts Manager to join our team at Ourisman Auto Group. As a key member of our parts department, you will be responsible for overseeing daily operations, supervising staff, and ensuring exceptional customer experiences.

Key Responsibilities
  • Operations Management: Ensure that all employees follow their assigned work schedules and adhere to our absenteeism, reporting, and tardiness policy.
  • Goal Setting and Achievement: Forecast goals and objectives for the department and strive to meet them.
  • Staff Supervision: Hire, train, motivate, counsel, and monitor the performance of all parts department staff.
  • Customer Service: Meet and assist customers in a courteous and professional manner, providing them with the information they need.
  • Inventory Management: Supervise stock order procedures, ensure that incoming inventory is stocked in the correct location, and maintain a balanced inventory consistent with the requirements of the defined areas.
  • Price Management: Accurately price parts and accessories using the proper pricing source and keep the computer system up to date.
  • Safety and Compliance: Enforce safety requirements and demonstrate behaviors consistent with our Company's Values in all interactions with customers, co-workers, and vendors.
Requirements
  • Experience: Two or more years of related experience in an automotive parts management position preferred.
  • Sales Experience: Two or more years of sales experience preferred.
  • Customer Service Skills: Excellent customer service skills.
  • Professional Appearance and Work Ethic: Professional appearance and work ethic.
  • Process Driven Environment: Ability to work well in a process-driven environment.
  • Education: High school diploma or equivalent.
  • Driver's License: Valid driver's license in the state where you will work and a good driving record.