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Patient Engagement Specialist

2 months ago

California, United States Ellit Groups Full time

ABOUT ELLIT GROUPS

Ellit Groups is a woman, minority-founded enterprise dedicated to enhancing diversity within the healthcare sector. We believe that a diverse workforce enriches our organization, bringing varied perspectives and ideas that drive our success. Our leadership is committed to fostering an environment where talented individuals can thrive. Our rapid expansion is a testament to our unwavering commitment to delivering exceptional service to our clients, which in turn ensures their success is our success. We offer comprehensive IT service delivery models that support healthcare operations, from advisory services to the implementation and ongoing optimization of critical solutions.

JOB SUMMARY

The Epic Patient Experience Analyst is essential in refining the patient journey by utilizing Epic's MyChart and Welcome functionalities. This position demands a thorough comprehension of Epic's offerings, alongside experience in Ambulatory or Cadence modules. The ideal candidate will possess certifications in MyChart and Welcome, coupled with a robust background in patient experience and system deployment.

Key Responsibilities:

  • MyChart and Welcome Oversight: Manage and facilitate the implementation, enhancement, and upkeep of MyChart and Welcome modules within the Epic framework to improve patient interactions.
  • Data Analysis and Reporting: Examine patient experience metrics and system performance data to uncover trends, challenges, and areas for enhancement.
  • Configuration and Support: Aid in the setup of MyChart and Welcome features to align with organizational objectives and boost patient engagement.
  • Collaboration: Partner with IT, clinical teams, and other stakeholders to resolve patient experience challenges and system-related issues.
  • Training and Documentation: Create and present training resources for end-users, along with detailed documentation for system processes and configurations.
  • Project Management: Assist in managing projects related to Epic system improvements, upgrades, and new implementations, ensuring timely and effective execution.

Qualifications:

  • Certifications: Required certifications in MyChart and Welcome; Ambulatory or Cadence certifications are highly desirable.
  • Experience: Demonstrated experience with Epic MyChart and Welcome modules, along with a solid understanding of Ambulatory or Cadence systems.
  • Technical Skills: Expertise in Epic system configurations and troubleshooting, with the ability to analyze complex data and derive actionable insights.
  • Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical audiences effectively.
  • Project Management: Experience in managing or supporting large-scale IT initiatives, preferably within a healthcare context.
  • Adaptability: Ability to work both independently and collaboratively in a hybrid work environment, with the flexibility to adjust to evolving project demands.

Working Conditions:

  • Hybrid Work Schedule: A blend of onsite and remote work, with regular onsite presence required.
  • Contract Duration: Initial contract of 6 months with potential extensions based on project requirements.

Benefits

Ellit Groups offers a comprehensive benefits package for salaried employees, including:

  • Medical, Vision, and Dental Insurance
  • Short-Term and Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Flexible Spending Accounts for Medical and Dependent Care
  • 401k Retirement Plan
  • Paid Holidays and Flexible Paid Time Off

Ellit Groups is committed to fostering an inclusive workplace and is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, age, sex, sexual orientation, gender identity, Veteran status, disability, or any other characteristic protected by law. We are dedicated to providing reasonable accommodations for individuals with disabilities or special needs.