Parts Counter Lead

3 days ago


San Antonio, Texas, United States Holt Group Inc Full time
Job Summary:

This position is responsible for fostering strong relationships with customers through effective communication, ensuring timely and accurate processing of parts transactions. The ideal candidate will possess excellent organizational skills, strong phone and interpersonal skills, and proficiency in computerized systems.

Key Responsibilities:
  • Model and promote the use of Holt's Values Based Leadership tools to ensure alignment with company vision and mission.
  • Supervise and develop the skills of Parts Counter Sales Representatives, ensuring customer satisfaction and adherence to company policies.
  • Process parts transactions for internal and external customers in a timely and supportive manner, ensuring accuracy and customer satisfaction.
  • Participate in sales programs sponsored by Holt CAT, promoting sales through incentives and meeting specified objectives.
  • Stay up-to-date with product information systems, updating new product information as needed.
  • Assume turn-in after-hour call-out rotation to assist customers with after-hour needs.
  • Work overtime as required by workload and customer needs, including on-call rotation.
  • Adhere to all applicable safety policies and company procedures.
Requirements:
  • Minimum 4 years of customer service experience, with parts store experience highly desired.
  • GED or High School diploma required.
  • Valid driver's license required.
  • Forklift certification required.
Equal Opportunity Employer:

Holt Group Inc is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment of any kind.



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