Restaurant Operations Manager
3 days ago
Restaurant Operations Manager
The Rensko Holdings Restaurant Operations Manager is responsible for ensuring the seamless execution and delivery of all operational performance objectives, resulting in exceptional guest satisfaction.
Operational Excellence
- Oversees the procurement of supplies and ensures the maintenance, cleanliness, and security of the restaurant premises.
- Accountable for upholding the Always Fresh standards and minimizing waste levels.
Financial Acumen
- Utilizes restaurant-specific data from the Continuous Performance Plan to devise and implement budgets, maximize profits, and achieve sales and transaction targets.
- Effectively manages food, paper, and labor costs in the restaurant, while administering payroll.
Leadership and Development
- Responsible for recruiting, training, and developing new and existing team members, promoting a culture of excellence and achieving targets.
- Identifies and develops high-potential employees for career progression, fostering a strong sense of bench strength within the team.
- Establishes clear goals and objectives for the team, ensuring open communication and fostering a collaborative environment.
- Ensure compliance with all applicable legislation and maintain high standards of guest experience.
- Implements company policies, procedures, and ethics, ensuring a safe and respectful work environment.
- Handles guest complaints and queries professionally, providing exceptional customer service.
- Prepares performance analysis documentation and establishes relationships with the local community.
- Ensures the implementation of proper security procedures and the reduction of team member theft.
Health and Safety
- Familiar with and complies with occupational health and safety legislation.
- Uses personal protective equipment as required and ensures workplace safety.
- Conducts regular workplace inspections, responds to and corrects unsafe acts and conditions, and reports work-related injuries and illnesses.
- Performs accident investigations, enforces employee compliance with health and safety policies, and takes disciplinary actions for non-compliance.
- Maintains open communication with the Restaurant Owner regarding potential hazards and recommends improvements to health and safety practices.
Physical Demands
- Requires frequent reaching above waist, chest, and shoulder level, as well as below waist level.
- Continuous standing on tiled surfaces for all tasks and ability to stand for long periods without a break.
- Frequent hip flexion while walking for all tasks.
- Occasional lifting of boxes and milk crates weighing between 5-50 pounds.
- Frequent exposure to cold and high heat temperatures.
Estimated salary: $60,000 - $80,000 per year, depending on location and experience.
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