Avionics Product Support Specialist
2 weeks ago
We are seeking a highly skilled Avionics Product Support Engineer to join our team at Textron. As a key member of our Product Support Team, you will provide world-class after-delivery support to our customers.
Key Responsibilities
Work on a flexible schedule and availability driven by the business and customer need.
• Receive, interpret, transfer, or accept incoming customer calls and e-mail requests.
• Utilize computer programs, technical publications, and product support tools to assist customers with technical inquiries.
• Follow department operating procedures for providing front-line customer support to enable World-Class customer service for each customer.
• Provide feedback regarding daily operating procedures and make recommendations for revision to better achieve department objectives.
• Collaborate daily with numerous departments within Bell to ensure the customer receives the best service and solution possible always.
• Develop inspection, maintenance, troubleshooting, repair, and overhaul functions of our helicopters according to industry-leading standards.
• Process intensive customer email correspondence displaying good writing proficiency.
• Represent Bell Textron Canada at conferences and other special events.
• Responsible for creating and maintaining good relationships for both internal and external customers.
Requirements
Advanced ability to troubleshoot complex avionics/electrical systems.
• Working knowledge of domestic and/or international governing aviation agencies.
• Ability to interpret engineering design drawings and specifications.
• Working knowledge of MS Windows and MS Office, and aptitude for proficiency in other software.
• Demonstrated business and management skills.
• Team player mindset with ability to build and maintain positive relationships with peers.
• Ability to work on a schedule with flexible hours/availability to support customer needs.
• Available to travel outside the country approximately 10% of the time.
• Must be fluent in English, spoken and written.
• Knowledge of another language is an asset.
What We Offer
80 hours of Personal Time Off (PTO)
• 120 hours Vacation time
• 12-13 paid holidays per year
• 6 weeks parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• On-site Bell Piney Flats fitness center (employees only)
• Access to Employee Resource Groups
About Us
We are a pioneer in the aviation industry, shaping the future of aviation through specialized engineering. We are committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information.
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