Trading Partner Coordinator II

4 days ago


Valley Stream, New York, United States Spring Systems Full time
Job Overview:
This full-time position is responsible for providing excellent customer service to our trading partners. The ideal candidate will have moderate Excel experience, familiarity with technology basics, and a detail-oriented approach to work.

About the Job:
- Customer Service Representative
- Prepare, run, and ship client print jobs (shipping labels, packing slips, and other shipping documents)
- Support client requests for transaction processing (data entry configuration of shipping, invoicing transactions)
- Assign new UPC codes and load to online catalogs
- Execute reports to match sent transactions with appropriate acknowledgements
- Maintain trading partner address tables in Excel and SQL database
- Monitor and respond to email requests and alerts
- Answer phones

Key Responsibilities:
- Provide top-notch customer service to trading partners
- Develop and maintain expertise in EDI processes and procedures
- Work collaboratively with internal teams to resolve issues

Working Conditions:
- Full-time position with occasional overtime
- Office environment with minimal distractions
- Collaborative team atmosphere

Benefits Package:
- Competitive salary ($55,000 - $65,000 per year)
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development

About Spring Systems:
We're a leading provider of technical software (SaaS) and related services to the retail, fashion, and wholesale industries. We value our employees and strive to create a positive work environment that supports their success.

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