Information Technology System Administrator for MSP

2 weeks ago

Birmingham AL USA, United States Evolv I.T. Full time
Job Title: Information Technology System Administrator for MSP

Evolv I.T. is seeking a highly skilled Information Technology System Administrator to join our team. As a key member of our MSP team, you will be responsible for delivering exceptional IT services and support to our clients.

Key Responsibilities:
  • System Management & Maintenance: Ensure the optimal performance and security of client infrastructure, including servers, networks, and related hardware and software.
  • Network Administration: Monitor and maintain network infrastructure, including firewalls, routers, switches, and wireless systems to ensure secure and efficient operation.
  • Client Support: Provide Tier 2/3 technical support to resolve escalated client issues, focusing on root-cause analysis, timely resolution, and follow-up.
  • Proactive Monitoring & Maintenance: Conduct proactive monitoring, patching, and updates for client systems to prevent issues before they arise and maintain security standards.
  • Security Management: Manage firewalls, VPNs, and security policies, ensuring compliance with the latest security protocols to protect client data and systems.
  • Backup & Disaster Recovery: Manage backup and recovery processes, ensuring data integrity and quick recovery in the event of failures.
  • Automation & Efficiency: Continuously seek opportunities to automate repetitive tasks and improve operational efficiencies for both internal and client systems.
  • Documentation: Maintain comprehensive and accurate documentation of client infrastructure, configurations, and changes for future reference and audit compliance.
  • Collaboration & Communication: Work closely with other departments, including account management and procurement, to ensure seamless service delivery and continuous improvement.
  • Continuous Learning: Stay current with the latest industry trends, emerging technologies, and security threats, applying this knowledge to improve service delivery and protect client systems.
Qualifications & Skills:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • Certifications: Industry certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are preferred.
  • Experience:
  • 3+ years of experience in a system administration role, preferably within an MSP environment.
  • Proven track record of managing and maintaining complex IT infrastructures.
  • Technical Expertise:
  • In-depth knowledge of Windows and Linux server environments.
  • Strong experience with network configurations and firewall management (e.g., Cisco, SonicWall, Fortinet).
  • Proficiency with virtualization technologies (VMware, Hyper-V).
  • Experience with cloud platforms (Azure, AWS) and Office 365 administration.
  • Skills:
  • Strong problem-solving and analytical skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and a commitment to excellence.
Working at Evolv I.T.

Evolv I.T. is a dynamic and innovative company that fosters a culture of high performance, continuous learning, and professional growth. We encourage innovation and reward initiative. As part of our team, you will be empowered to deliver the best possible service to our clients while continuously developing your own skills.

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