Information Technology System Administrator

THIS IS NOT A SOFTWARE ENGINEERING POSITION

Join our dynamic and rapidly growing team at Evolv I.T., a leading agile Managed Service Provider (MSP), committed to delivering innovative solutions in a fast-paced environment. As a Systems Engineer, you will play a crucial role in shaping the success of our organization by designing, implementing, and maintaining complex IT systems for our diverse client base.

We are seeking a highly motivated and experienced Systems Engineer who embodies our core values and is introspective, precise, and collaborative to join our team. The ideal candidate will have a proven track record in engineering within the IT services industry and possess strong analytical and critical-thinking skills. As a key member of our organization, you will be key to delivering high-quality IT services to clients, ensuring the reliability, security, and performance of their systems and infrastructure.

Roles & Responsibilities: A Systems Engineer at Evolv I.T. plays a multifaceted role in managing and supporting client IT environments, ensuring they are secure, reliable, and aligned with business goals.

• Designing and Implementing IT Solutions: Implement IT infrastructure solutions tailored to meet the specific needs of clients. This involves assessing client requirements, recommending appropriate technologies, and configuring systems to optimize performance and efficiency.
• Client Infrastructure Management: Design, implement, and maintain client IT infrastructures, including servers, networks, storage, and virtualization environments. You will also be responsible for configuring and managing client systems according to best practices and industry standards while monitoring client systems for performance, security, and reliability, and taking proactive measures to address issues.
• Managing and Monitoring Systems: Manage and monitor client systems, including servers, networks, and cloud environments. This includes performing regular maintenance tasks, monitoring system performance and security, and troubleshooting issues as they arise. Must be able to work collaboratively with the team escalating complex technical issues to senior engineers or vendors as needed, and follow up to ensure resolution.
• Providing Technical Support and Troubleshooting: Provide technical support to clients, responding to inquiries and troubleshooting technical issues. This may involve diagnosing hardware and software problems, performing system upgrades or patches, and resolving network connectivity issues.
• Ensuring Security and Compliance: Ensure the security and compliance of client systems. This includes implementing security best practices, configuring firewalls and intrusion detection systems, and ensuring compliance with industry regulations and standards. You will be responsible for ensuring compliance with industry regulations and standards, such as HIPAA, PCI DSS, and GDPR, by implementing appropriate security controls and practices.
• Client Relationship Management: Build and maintain positive relationships with clients by providing exceptional service, communicating effectively, and addressing their IT needs and concerns. You will serve as a trusted advisor to clients, offering strategic guidance and recommendations to help them achieve their business objectives through technology.
• Backup and Disaster Recovery: Implement and manage backup and disaster recovery solutions for clients. This includes configuring backup systems, performing regular backups, and developing and testing disaster recovery plans to minimize downtime in the event of a system failure or data loss. You will be responsible for testing backup and recovery procedures regularly to verify their effectiveness and reliability in the event of a system failure or data loss.
• Documentation and Reporting: maintain detailed documentation of client systems, including configurations, network diagrams, and troubleshooting procedures. They also generate regular reports on system performance, security incidents, and other relevant metrics for clients and internal stakeholders.
• Project Management: Manage IT projects for clients, such as system upgrades, migrations, or deployments. This includes planning and coordinating project activities, managing timelines and resources, communicating with the team and client with updates, and ensuring successful project delivery.
• Continuous Learning and Development: Stay up-to-date on the latest technologies and industry trends through ongoing learning and professional development. This may include obtaining certifications, attending training sessions or conferences, and participating in online forums or communities.

Qualifications: At Evolv I.T. it is imperative to the success of our business and our client’s success that our Systems Engineer is well-rounded in various technical areas and possesses the ability to adapt to new technologies and challenges in the ever-evolving field of IT. We are looking for a teammate with proficiency and skill in the following areas:

• Organization
• Multitasking
• Attention to Detail
• Analytical, Strategic and Critical Thinking
• Networking
• Server Administration
• Virtualization
• Cloud Computing
• Storage Systems
• Security
• Monitoring and Performance Tuning
• Scripting and Automation
• Troubleshooting
• Documentation
• Project Management
• Communication

Benefits:

• Competitive base salary with an attractive commission structure.
• Opportunities for career growth and advancement.
• Flexible work environment.
• Health and wellness benefits.
• IRA
• Join a vibrant and innovative tech culture.

Who we are:

Evolv I.T. is a company that redefines technology solutions and empowers growth for businesses nationwide. The company provides remote technology solutions to handle all aspects of clients' networks, communication, security, proactive technology solutions, and more, leaving clients free from tech-related concerns. With a focus on integrity, transparency, and a 99% client satisfaction rating, Evolv I.T. is a trusted partner for clients looking for tailored, efficient, long-lasting technology solutions and best-in-class support.

What we're looking for:

A career at Evolv I.T. means you have accepted the challenge of pushing yourself further than before to reach your full potential. All of us have more that we can give and further that we can go—and, at Evolv I.T., we link arms and, together, chase after that potential every day.

Where we're going:

We have big goals, and we know that the right people – employees and clients alike – are vital to accomplishing our vision of being the #1 Managed Service Provider (MSP) in the U.S. Every day, our team wakes up tenaciously pursuing our vision while fully embodying our mission and having fun while doing it.

To be a good fit and build a career at Evolv I.T., you must be:

• Reliable – Our unwavering commitment to integrity, transparency, and ethical conduct through consistent service and support earns the confidence of those who rely on us.
• Hardworking – We are passionate and resolute in our commitment to our clients' success.
• Customer-First – Above all else, we are dedicated to exceeding expectations, and deliver best-in-class service and solutions tailored to our client's unique needs, ensuring a hassle-free experience and empowering them to focus on what matters most - the success of their business.
• Team-Oriented – The foundation and success of Evolv I.T. can be attributed to our commitment to collaboration, both internally within our talented team and externally with our valued clients.

We are in pursuit of intelligent, committed people who embody our core values and want to be a part of a diverse and aligned team that is shaping the future of I.T.

If you are a dynamic and results-oriented individual looking to make a significant impact in a growing Agile MSP, we invite you to apply.