Customer Service Representative

5 days ago


Kingsport, Tennessee, United States Advance Financial Full time

Job Overview

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to provide exceptional service to our customers while working in a fast-paced retail environment.

About the Role

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As a Customer Service Representative, you will be responsible for assisting customers with loans, check cashing, wire transfers, money orders, and bill payments. You will also work with team leads to meet and exceed monthly goals, accurately assist customers with loan applications to completion, and answer any and all customer questions.

Requirements

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  • High School Graduate or equivalent required
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable - this is one of the keys to growing with our company
  • Computer proficiency required

Benefits

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  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan

Salary

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The estimated salary for this position is $30,000 - $40,000 per year, depending on experience and qualifications.

Work Environment

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This role requires the ability to work in a fast-paced retail environment, standing, stooping, bending, and reaching overhead for up to 12 hours with little rest. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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