Customer Service Representative

1 week ago


Kingsport, Tennessee, United States La Quinta Inn and Suites Kingsport Full time
Job Description

We are seeking a skilled and customer-focused individual to join our team as a Front Desk Agent at La Quinta Inn and Suites Kingsport.

Salary: $45,000 - $55,000 per year (depending on experience)

The ideal candidate will have previous experience in customer service or front desk service, with strong organizational skills and excellent written and verbal communication skills.

Key Responsibilities:

  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring seamless guest experiences
  • Respond promptly to guest needs, requests, and complaints, demonstrating empathy and professionalism
  • Collect payment from departing guests, maintaining accurate records of transactions
  • Coordinate activities related to housekeeping, hotel cleanliness, and maintenance, ensuring a high standard of quality

Qualifications:

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous experience in customer service or front desk service; ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication skills; ability to build rapport with guests
  • Strong organizational skills; ability to multitask and prioritize tasks efficiently


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