Field Service Engineer

4 weeks ago


Marlborough, Massachusetts, United States Cytiva Full time

Join a team of innovators at Cytiva, where you'll be at the forefront of providing new solutions to transform human health.

Our customers are pioneers in life-saving activities, from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

As a Field Service Engineer, you'll be part of a global team that's dedicated to delivering exceptional customer experiences and supporting revenue growth.

With a strong focus on quality and safety, you'll perform installation, qualification, routine maintenance, and repairs of instruments at customer sites, while following all EHS & Quality procedures.

This role requires flying and/or driving travel, which may potentially include up to 50% overnight stays. Travel will primarily be domestic but may occasionally be international.

Key responsibilities include:

  • Performing installation, qualification, routine maintenance, and repairs of instruments at customer sites
  • Responsible for administrative tasks of scheduling service, completing documentation, and maintaining inventory
  • Engaging as part of a wider customer-facing team, including Customer Care, Service Sales, and Account Managers

Requirements include:

  • Background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or any related STEM experience
  • Working knowledge of calibrated tools, hand tools, and power tools
  • Outstanding communication skills (verbal & written) and ability to provide an exceptional internal or external customer experience

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Cytiva is an equal opportunity employer and welcomes applications from diverse candidates.



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