Customer Service Liaison

3 weeks ago


Des Plaines, Illinois, United States Resource Label Group LLC Full time
Customer Service Representative

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group LLC. As a key member of our sales cycle, you will play a crucial role in supporting our customers by facilitating orders, serving as a liaison between customers, sales, and production, and providing exceptional customer service.

Responsibilities:

  • Maintain relationships with customers via telephone and email, receiving all art, orders, and requests for pricing, and advising customers regarding the status of their orders in process.
  • Speak directly with prospective customers, collecting customer information and product specifications.
  • Receive purchase orders from customers via email, fax, or telephone, reviewing all aspects of the order before accepting and confirming.
  • Coordinate artwork to determine availability of cutting dies and cylinders.
  • Monitor the proof through the entire life cycle of the process to ensure seamless movement through all departments to final production.
  • Hold all new production orders to the highest standard, awaiting customer approval of proofs, product design, and other specifications.
  • Process new purchase orders into the system, specific to individual jobs and customers, including any particular delivery or shipping requirements, and notify all pertinent plant personnel of any special orders.
  • Route supplies, job jackets, and materials to work areas to put job orders into production.
  • Resolve inquiries and investigate complaints in a timely manner, exhibiting excellent service and follow-through.
  • Alert team members to the existence of, and seek resolution to, production issues that may delay the shipment of an order.
  • Prioritize orders as necessary, selecting from several alternatives to best service customer needs.
  • Receive tickets for shipped or delivered product and begin the billing process, verifying shipping reports against packing lists and reviewing Customer Transaction Reports.

Requirements:

  • Two to three years of related experience and/or training, or an equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a huge plus.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports and business correspondence, and effectively present information and respond to questions from groups of managers, vendors, and customers.
  • Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Why Work with Us?

  • Paid Time Off and Paid Holidays
  • Comprehensive and Competitive Medical, Dental, and Vision coverage
  • Company Paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits: Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • We pride ourselves in investing in our employees by offering onsite training and unlimited growth potential within our organization
  • We believe in rewarding our employees with performance-based salary increases


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