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Front Desk Hospitality Specialist
1 month ago
We are seeking a Front Desk Hospitality Specialist to join our team at Common Thread Hotels. This role is responsible for providing exceptional customer service, managing hotel operations, and ensuring a seamless guest experience.
Key Responsibilities- Greet and Register Guests: Welcome guests, register them in the hotel's system, and assign rooms according to their preferences.
- Manage Room Assignments: Ensure that rooms are assigned efficiently, and make adjustments as needed to meet guest requests.
- Process Payments: Verify customers' credit, establish how the customer will pay for the accommodation, and make and confirm reservations.
- Respond to Guest Requests: Respond to a wide variety of guest requests by accurately assessing their needs, adding personal recommendations, and touches to achieve maximum customer satisfaction while conforming with all hotel policies.
- Customer Service Skills: Provide exemplary customer service to internal and external customers, being aware of others' reactions and understanding why they react as they do.
- Communication Skills: Verbally communicate with others, including guests, colleagues, and management, to convey information effectively.
- Technical Skills: Operate desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
- Mobility: Standing, walking 100% of time worked, reaching with hands and arms, and ability to lift 25 lbs unassisted.
- Technology: Desktop and/or mobile devices with computer applications to manage information, facilities management software, email, electronic mail software, and office suite software.
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Please note that the salary range is an estimate and may vary based on location and other factors.
