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**Détailier de Service au Client**

2 months ago

Lynchburg, Virginia, United States Michaels Full time
Magasinier - LYNCHBURG, VA

Vous serez chargé de fournir un service à la clientèle amical, d'aider les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Vous serez également responsable de veiller à ce que tous les clients bénéficient d'un passage rapide et amical aux caisses.

Activités principales
  • Aider les clients à faire leurs achats, à trouver le produit qu'ils recherchent et à trouver des solutions.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.
Connaissances/compétences/habiletés préférables
  • Expérience de vente au détail ou de service à la clientèle préférable.
Exigences physiques et environnementales
  • Habileté à rester debout pendant de longues périodes.
  • Habileté à se déplacer dans le magasin.
  • Se courber, soulever, transporter, atteindre et s'étirer fréquemment.
  • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.
  • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l'atelier d'encadrement comporte une machine de coupe du verre et une presse à chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Michaels est un employeur égalitaire. Nous sommes là pour tous les membres d'équipe et tous les créateurs pour créer, innover et être meilleurs ensemble.