Rooms Operations Assistant Manager
2 weeks ago
Job Overview
POSITION SUMMARY
Supports the efficient execution of all operations within the rooms division, encompassing Front Office, Engineering/Maintenance, and Housekeeping, while overseeing staff management.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional field.
- 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 2 years of experience in guest services, front desk, housekeeping, or a related professional field.
CORE WORK ACTIVITIES
Supporting Rooms Operations Management
- Manages the opening and closing of Front Desk shifts and Housekeeping, ensuring the completion of assigned shift checklists and other responsibilities.
- Analyzes and reviews critical information in room operations reports.
- Comprehends the functions of Front Office, Engineering/Maintenance, and Housekeeping operations.
- Temporarily oversees all areas of the Rooms Operations department in the absence of management.
- Operates departmental equipment as necessary and reports any malfunctions.
- Ensures staff have the necessary supplies and uniforms.
- Understands and adheres to loss prevention policies and procedures.
Contributing to Budget Management
- Confirms the accuracy of room rates to maximize revenue opportunities.
- Utilizes budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
- Engages in managing departmental controllable expenses to meet or exceed budgetary goals.
- Recognizes the impact of Room Operations on overall property financial objectives.
Delivering Exceptional Customer Service
- Participates in investigating employee and guest incidents as needed.
- Assists in utilizing a guest information tracking system to ensure a successful repeat guest recognition program is in place.
- Sets a positive example for guest relations.
- Engages with guests to gather feedback on product quality and service levels; effectively addresses and resolves guest issues, seeking supervisor assistance when necessary.
- Assists in reviewing comment cards and guest satisfaction results with staff.
- Observes employee service behaviors and provides constructive feedback; consistently strives to enhance service performance.
- Empowers staff to deliver outstanding customer service within established guidelines.
Managing Human Resources Activities
- Participates in departmental meetings and consistently communicates clear messages regarding Room Operations goals to achieve desired outcomes.
- Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Utilizes available on-the-job training resources for employees; oversees ongoing training initiatives and conducts training when appropriate.
- Communicates performance expectations to employees in line with job descriptions for each role.
- Engages in the employee performance appraisal process.
- Coaches, counsels, and motivates employees.
- Participates in the hiring process and assists in making staffing decisions.
- Engages in employee progressive disciplinary procedures as necessary.
- Schedules staff according to business demands and tracks employee time and attendance.
- Assists in managing payroll functions.
- Oversees daily shift operations and ensures compliance with all policies, standards, and procedures.
- Fosters positive employee engagement by conducting departmental feedback sessions and creating action plans to address concerns.
Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Rooms Operations Assistant Manager
2 weeks ago
New York, New York, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY Assists in the effective management of all operations within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping, while overseeing staff performance. Aims to enhance both guest and employee satisfaction while optimizing the financial outcomes of the department. Ensures adherence to established...
-
Rooms Operations Assistant Manager
7 days ago
New York, New York, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY Supports the effective management of all operations within the rooms division, which encompasses Front Office, Engineering/Maintenance, and Housekeeping, while overseeing staff performance. Aims to enhance both guest and employee satisfaction while optimizing the financial outcomes of the department. Ensures adherence to...
-
Operating Room Assistant
4 days ago
New York, New York, United States Medical Forefronts Management Solutions Full time**Job Summary**Medical Forefronts Management Solutions is seeking a highly skilled Surgical Support Technologist to join our team in a dynamic outpatient surgery center environment. The ideal candidate will provide exceptional support to the operating room, recovery room, and front office to ensure seamless patient care.**Key Responsibilities:****OR Suite...
-
Operating Room Assistant
4 days ago
New York, New York, United States Jamaica Hospital Full timeThe Department of Surgery at Jamaica Hospital is a trusted trauma center. Our team of highly qualified general surgery specialists offers comprehensive surgical care in multiple specialties, 24 hours a day, seven days a week. We are currently seeking experienced Surgical Technologists for immediate full-time positions.Key Responsibilities:Assisting with...
-
Operating Room Assistant
4 days ago
New York, New York, United States NYU Langone Full timeJob Summary:We are seeking a highly skilled and compassionate Patient Support Specialist to join our team at NYU Langone Health. As a key member of our surgical support team, you will play a vital role in ensuring the smooth operation of our operating rooms and providing exceptional patient care.Key Responsibilities:Assist Professional Staff: Provide support...
-
In-Room Dining Operations Manager
23 hours ago
New York, New York, United States Casa Tua Full timeJob Summary:Casa Tua is seeking a highly skilled and detail-oriented In-Room Dining Assistant Manager to oversee the daily operations of our In-Room Dining service. The ideal candidate will ensure exceptional product quality and guest satisfaction while upholding the company's standards and philosophy.Key Responsibilities:Operational Management: Efficiently...
-
In-Room Dining Operations Manager
18 hours ago
New York, New York, United States COREcruitment Ltd Full timeJob Title: In-Room Dining Assistant ManagerCompany: COREcruitment LtdLocation: New YorkJob Type: Full-timeSalary: Up to $80,000 per yearAbout the Role:The In-Room Dining Assistant Manager will be responsible for ensuring the efficient and smooth operation of the in-room dining service. This will involve leading a team of staff and focusing on delivering...
-
Rooms Operations Manager
2 months ago
New York, New York, United States Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation New York Marriott Downtown, 85 West Street at Albany Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...
-
Administrative Assistant
1 month ago
New York, New York, United States Aware Manager Full timeAware Manager Aware Manager New York, NY New York, NY Full-time Full-time Up to $50.51 an hour Up to $50.51 an hour 6 days ago 6 days ago 6 days ago Administrative Assistant We is a dynamic company seeking an organized Administrative Assistant to support daily office operations.Responsibilities:Answer and direct calls and emails.Schedule meetings and manage...
-
Operating Room Assistant
4 days ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Surgical Technologist to join our team at NYC Health Hospitals. As a Surgical Technologist, you will play a critical role in ensuring the smooth operation of our operating rooms and providing exceptional patient care.Key ResponsibilitiesAssist in the preparation of the operating room suite,...
-
Instrument Room Operations Manager
5 days ago
New York, New York, United States Montefiore Medical Group Full time**Job Summary:**The Instrument Room Assistant Manager plays a critical role in ensuring the efficient and effective operation of the Instrument Room at Montefiore Medical Group. This position is responsible for directing and coordinating the activities of Central Sterile Technicians, overseeing the cleaning, decontamination, preparation, sterilization,...
-
Meeting Room Operations Assistant
2 weeks ago
New York, New York, United States Compass Group Careers Full timeJob OverviewPosition: Conference Services AssistantSalary: $22 / HourAbout Us: At Flik Hospitality Group, we believe that our success is driven by our dedicated team. We prioritize hiring individuals who are passionate about food and hospitality, and we invest in their growth and development.Role Summary:The Conference Services Assistant plays a vital role...
-
Nurse Manager
2 days ago
New York, New York, United States Montefiore Medical Center Full timeJob SummaryThe Montefiore Medical Center is seeking a highly skilled and experienced Nurse Manager to lead our Operating Room team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the OR, ensuring that our patients receive the highest level of care and that our staff is equipped to provide exceptional...
-
Nurse Manager
2 days ago
New York, New York, United States Next Move Healthcare Full time**Job Summary**We are seeking a highly skilled and experienced Nurse Manager to join our Cardiovascular Operating Room team at Next Move Healthcare. As a key member of our leadership team, you will be responsible for overseeing daily clinical practice and nursing care delivery, ensuring the highest level of patient care and satisfaction.**Key...
-
Rooms Operations Supervisor
2 weeks ago
New York, New York, United States Montage International Full timeOverview:As the Rooms Operations Supervisor, you will play a pivotal role in ensuring the seamless management of our rooms division. This encompasses key areas such as Front Office, Concierge, Bell & Door Services, and Housekeeping. Key Responsibilities:In this position, you will: Support the overall management of daily operations within the rooms division....
-
Operating Room Assistant Role
4 days ago
New York, New York, United States NYC Health + Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals is a leading healthcare provider in the region, committed to delivering high-quality patient care and services. Our mission is to provide compassionate and personalized care to our patients, while also promoting a culture of excellence and innovation within our organization.Job SummaryWe are seeking a highly...
-
Boiler Room Operations Manager
5 days ago
New York, New York, United States LMHS Full timeJob SummaryLMHS is seeking a highly skilled Stationary Engineer to join our Plant Operations team. As a key member of our team, you will be responsible for the operation, maintenance, and repair of high-pressure boilers, chillers, and auxiliary equipment that provide heat, cooling, power, and water for our hospital.Key ResponsibilitiesEquipment Operation and...
-
Operating Room Nurse
2 days ago
New York, New York, United States Memorial Sloan Kettering Cancer Center Full timeJob Title: Operating Room Nurse**Job Summary:**We are seeking a skilled and compassionate Operating Room Nurse to join our team at Memorial Sloan Kettering Cancer Center. As a key member of our perioperative team, you will be responsible for providing high-quality patient care in the operating room, ensuring a safe and efficient surgical experience.Key...
-
Operating Room Technician
7 days ago
New York, New York, United States Lancaster General Health Full timePosition Overview:This role is essential in supporting patient care by managing surgical instruments during procedures and performing various tasks related to the preparation, processing, and organization of surgical tools and supplies under the supervision of a Registered Nurse.Key Responsibilities:1. **Infection Control:** - Employs infection control...
-
Operating Room Nurse Specialist
1 week ago
New York, New York, United States TotalMed Full timeAbout the RoleAs a key member of the TotalMed team, you will play a vital role in delivering exceptional patient care in the Operating Room. Your responsibilities will include preparing the OR team, maintaining aseptic conditions, assisting surgeons, and monitoring patients. Your expertise will contribute significantly to ensuring safe and efficient surgical...
