Premium Catering Supervisor
4 weeks ago
Premium Catering Supervisor Job Summary
Under the direction of the department manager, the Premium Catering Supervisor ensures effective operations of assigned catering & clubs location, including training and supervision of catering & clubs personnel, in accordance with Company's Service Standards and applicable Operational Standards.
Key Responsibilities:
- Maintain positive guest relationships by obtaining regular feedback through table visits and executing show quality standards
- Train and convey brand clarity through the menu, wine, and beverage knowledge
- Respond and assist in any departmental guest service issues
- Execute all menus, promotions and programs as outlined by the Catering & Cubs Manager in accordance with Levy standards
- Ensure all catering services exceed guest expectation
- Develops a positive rapport with guests
- Follows responsible alcohol service policies
- Assist in staffing, scheduling, and trainings
- Directly supervising staff while having direct interaction with customers
- Pre-event distribution of bar, club, or catering paperwork, initial space walk thru to check for any maintenance issues
- Assist in the set-up, may include getting tables, chafers, ice, locking or unlocking of fridges/cabinets as per directed, etc
- Be visible during events, making yourself accessible to help guests, answer guest questions regarding food preparation or ingredients, service or billing, resolves guest complaints, with assistance of department manager
- Complete closing duties according to company procedures
- Conduct physical audit of inventory and product. Research and perform reconciliations
- Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
- Ensure that all work stations, pantries and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered
- Ensure all monetary transactions and procedures are documented and enforced
- Develop and enforce standards for service, sanitation, and product and food quality
- Ensure all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items
- Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
- Performs other duties as assigned
Job Qualifications:
- Minimum of two-year leadership experience in a service experience in a hotel, full service restaurant, catering facility or club environment required
- Must be a team player and work well in group settings; inspire teammates and staff to strive for excellence
- Basic knowledge of Microsoft Office, Excel and Outlook
- Valid Nevada Food Handler Card, TAM Card, and Non-Gaming Sheriff Card
- Excellent written and verbal communications and interpersonal skill
- Knowledge and experience working with a POS system
- Fast paced problem solving; able to adapt to change quickly; ability to work under pressure and meet deadlines
- Detail oriented; organized and ability to quickly jump from task to task and prioritize as needed
- Punctual and dependable; personable, proactive and self-motivated
- Organizational skills; detail-oriented, ability to work accurately, efficiently, and courteously in a high pressure environment
- Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
- Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand
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