Premium Catering Supervisor

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Compass Group, North America Full time

Premium Catering Supervisor Job Summary

Under the direction of the department manager, the Premium Catering Supervisor ensures effective operations of assigned catering & clubs location, including training and supervision of catering & clubs personnel, in accordance with Company's Service Standards and applicable Operational Standards.

Key Responsibilities:

  • Maintain positive guest relationships by obtaining regular feedback through table visits and executing show quality standards
  • Train and convey brand clarity through the menu, wine, and beverage knowledge
  • Respond and assist in any departmental guest service issues
  • Execute all menus, promotions and programs as outlined by the Catering & Cubs Manager in accordance with Levy standards
  • Ensure all catering services exceed guest expectation
  • Develops a positive rapport with guests
  • Follows responsible alcohol service policies
  • Assist in staffing, scheduling, and trainings
  • Directly supervising staff while having direct interaction with customers
  • Pre-event distribution of bar, club, or catering paperwork, initial space walk thru to check for any maintenance issues
  • Assist in the set-up, may include getting tables, chafers, ice, locking or unlocking of fridges/cabinets as per directed, etc
  • Be visible during events, making yourself accessible to help guests, answer guest questions regarding food preparation or ingredients, service or billing, resolves guest complaints, with assistance of department manager
  • Complete closing duties according to company procedures
  • Conduct physical audit of inventory and product. Research and perform reconciliations
  • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
  • Ensure that all work stations, pantries and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered
  • Ensure all monetary transactions and procedures are documented and enforced
  • Develop and enforce standards for service, sanitation, and product and food quality
  • Ensure all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items
  • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
  • Performs other duties as assigned

Job Qualifications:

  • Minimum of two-year leadership experience in a service experience in a hotel, full service restaurant, catering facility or club environment required
  • Must be a team player and work well in group settings; inspire teammates and staff to strive for excellence
  • Basic knowledge of Microsoft Office, Excel and Outlook
  • Valid Nevada Food Handler Card, TAM Card, and Non-Gaming Sheriff Card
  • Excellent written and verbal communications and interpersonal skill
  • Knowledge and experience working with a POS system
  • Fast paced problem solving; able to adapt to change quickly; ability to work under pressure and meet deadlines
  • Detail oriented; organized and ability to quickly jump from task to task and prioritize as needed
  • Punctual and dependable; personable, proactive and self-motivated
  • Organizational skills; detail-oriented, ability to work accurately, efficiently, and courteously in a high pressure environment
  • Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand


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