Customer Service Representative

4 weeks ago


Logansport, United States A Raymond Full time
Job Description

Roles and responsibilities
  • Requires full understanding of customer orders and demand requirements
  • Support current transition plans within the North American facilities
  • Timely and effective communication to customer emails, portal requests, and all plant resources.
  • Analyze and accurately enter customer orders/releases on a timely basis.
  • Resolve order edit errors, price, and other order discrepancies with customer.
  • Continually update and maintain customer master files to ensure ASN accuracy.
  • Serve as primary liaison communicating effectively between customers and the plant.
  • Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
  • Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
  • Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
  • Ability to troubleshoot and resolve day-to-day system issues.
  • Shipping responsibilities for the finishing's plant.
  • Commitment to follow all plant processes and procedures.
  • Other related duties and/or projects as assigned.
Education and experience
  • Strong computer skills, including MS Office, Excel, and SAP.
  • Strong verbal and written communication skills, plus effective discussion and analytical skills.
  • Demonstrated customer service skills.
  • Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
  • Strong attention to detail.
  • Problem-solving skills and continuous improvement ability.
  • Highly motivated with excellent interpersonal skills in a team-based atmosphere.
  • Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required.
  • Periodic business travel


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