Customer Service Representative
4 weeks ago
Roles and responsibilities
- Requires full understanding of customer orders and demand requirements
- Support current transition plans within the North American facilities
- Timely and effective communication to customer emails, portal requests, and all plant resources.
- Analyze and accurately enter customer orders/releases on a timely basis.
- Resolve order edit errors, price, and other order discrepancies with customer.
- Continually update and maintain customer master files to ensure ASN accuracy.
- Serve as primary liaison communicating effectively between customers and the plant.
- Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
- Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
- Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
- Ability to troubleshoot and resolve day-to-day system issues.
- Shipping responsibilities for the finishing's plant.
- Commitment to follow all plant processes and procedures.
- Other related duties and/or projects as assigned.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required.
- Periodic business travel
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