Care Transition Coordinator
4 weeks ago
Job Summary:
The Care Transition Coordinator is a key member of our team, responsible for ensuring seamless transitions of patients from hospital care to alternative site care. This role requires a strong understanding of infusion services and the ability to communicate effectively with patients, families, and healthcare professionals.
Key Responsibilities:
- Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
- Serve as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
- Interact with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
- Work with clinical team to determine if the patient is a viable candidate for alternative site care.
- Use sales techniques to educate patients, their families, and the facility staff about the services and products provided by Option Care.
- Effectively communicate with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
- Responsible for collecting, reviewing, and completing preadmission information and securing related signoff.
- Partner with Account Manager and Regional Sales Director to create and execute area business and growth plan.
- Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
- Partner with Account Manager and marketing staff to coordinate educational and promotional programs to patient/caregiver and referral sources.
- Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
- Participate with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing.
- Reviews the patient's medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
- Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
- Provide oversight and input to the providers regarding the patient transition to home care.
- Serve as a point of contact, coordination, and communication with other providers.
- Makes arrangements for any special medical supplies or appliances to be available.
Requirements:
- High School Diploma with 2 years of experience in applicable home infusion or post-acute infusion services, or 1 year of similar experience with an associate's degree, LPN.
- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
- Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. URAC, ACHC standards).
- Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
- Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
- Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
- Access to a reliable means of transportation that will enable the incumbents to travel to care facilities, home visits, and multiple hospitals.
- Able to plan, organize, and make presentations.
Preferred Qualifications:
- Experience growing service provider partnerships.
Benefits:
- 401k
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time off
- Vision Insurance
Equal Employment Opportunity:
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
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