Care Transition Coordinator

3 weeks ago


Jacksonville, Florida, United States Option Care Health Full time
Care Transition Coordinator Job Description

**Job Summary:**

Option Care Health is seeking a highly skilled Care Transition Coordinator to join our team. As a Care Transition Coordinator, you will play a critical role in ensuring seamless patient transitions from hospital care to home or alternate treatment sites. You will be responsible for educating patients, their families, and facility staff about our services and products, and for building strong relationships with referral sources to grow sales and patient starts.

**Key Responsibilities:**

* Proactively maintain and grow relationships with referral sources to increase sales and patient starts
* Serve as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources
* Interact with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients
* Work with clinical team to determine if the patient is a viable candidate for alternative site care
* Use sales techniques to educate patients, their families, and facility staff about the services and products provided by Option Care
* Effectively communicate with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan
* Responsible for collecting, reviewing, and completing preadmission information and securing related signoff
* Partner with Account Manager and Regional Sales Director to create and execute area business and growth plan
* Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care
* Partner with Account Manager and marketing staff to coordinate educational and promotional programs to patient/caregiver and referral sources
* Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS
* Participate with any data collection required for therapy start and patient tracking process

**Requirements:**

* High School Diploma with 2 years of experience in applicable home infusion or post-acute infusion services, or 1 year of similar experience with an associate's degree, LPN
* Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors
* Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. URAC, ACHC standards)
* Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction
* Basic PC skills: able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
* Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes
* Access to a reliable means of transportation that will enable the incumbents to travel to care facilities, home visits, and multiple hospitals

**Preferred Qualifications:**

* Experience growing service provider partnerships

**Benefits:**

* 401k
* Dental Insurance
* Disability Insurance
* Health Insurance
* Life Insurance
* Paid Time off
* Vision Insurance

**Equal Employment Opportunity:**

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

**About Option Care Health:**

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education, and customized treatments.

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