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Campus Retail Team Lead

2 months ago

Wilmington, Delaware, United States Follett Full time
Job Summary

Follett is seeking a highly motivated and experienced Campus Retail Team Lead to join our team. As a key member of our retail operations team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a team of retail professionals.

Key Responsibilities
  • Drive Sales Growth: Execute store plans and daily operations to meet sales objectives, including executing sales promotions and special events.
  • Lead a Team: Supervise and train a team of retail professionals, including onboarding new hires and providing coaching and development opportunities.
  • Customer Service: Partner with customers to create an exceptional shopping experience, including resolving customer complaints and providing solutions-based selling.
  • Campus Relationships: Communicate and partner with the campus community to facilitate events and promote the store's offerings.
  • Store Operations: Maintain a clean and organized store environment, including inventory control and shipping/receiving responsibilities.
Requirements
  • Education: Associate's degree or equivalent.
  • Experience: 0-5 years of relevant experience in retail or a related field.
  • Skills: Strong organizational, time management, and problem-solving skills, as well as excellent customer service and communication skills.
Benefits
  • Medical, Dental, and Vision Insurance
  • Voluntary Insurance Plans
  • 401(k) with 100% Company Match (up to 4%)
  • 80 hours of Vacation Time and Sick Days
  • 10 Paid Company Holidays
  • Quarterly Bonus Plan