Office Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Office Manager to join our team at Better Health Group Inc. Defunct. As an Office Manager, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our clinic. This is a unique opportunity to work in a dynamic and growing healthcare organization, where you will have the chance to make a real difference in the lives of our patients.
Key Responsibilities:
Oversee the day-to-day operations of the clinic, ensuring that all tasks are completed efficiently and effectively.
Manage a team of medical assistants and receptionists, providing guidance and support to ensure excellent patient care.
Coordinate with providers to ensure that patients receive high-quality care and that all necessary administrative tasks are completed.
Assist with scheduling, administrative, and clinical duties for providers, including mid-levels and physicians.
Lead daily clinic huddles and assign proactive outreach call efforts to other team members.
Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner.
Provide extraordinary customer service to all internal and external customers, including patients, other team members, and other departments.
Requirements:
At least 5 years of medical assisting experience, preferred (dependent on clinic location and team dynamics).
Minimum of 1 year of leadership experience.
CPR Certified, preferred.
Commitment to patient care and confidentiality.
Strong oral and written communication skills.
Ability to accurately read and write medical terminology.
Knowledge of medical coding, HIPAA, and OSHA and Biohazard guidelines.
Basic computer skills, including familiarity with electronic medical records.
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.
Preferred Qualifications:
Bachelor's Degree in healthcare administration or related field, preferred.
Medical Assistant Certified, preferred.
Prior medical assisting experience, strongly preferred.
Has clinical working knowledge and the ability to perform clinical duties, including taking vital signs, reviewing medications, administering injections, dispensing medications, irrigating eyes and ears, dressing and bandaging wounds and incisions, drawing blood, and assisting physicians with procedures.
Physical Requirements:
Full range of body motion, including handling and transferring patients, manual and finger dexterity, including eye-hand coordination.
Requires standing, walking, pushing, bending, kneeling, and reaching at arms length and overhead in a clinic for prolonged periods of time.
Requires ability to sit or stand for prolonged periods of time.
Must be able to lift and move patients and medical equipment as needed.
Requires ability to lift/carry up to 15 lbs.
Requires corrected vision and hearing to normal range.
Ability to sit for extended periods of time.
Ability to operate a motor vehicle and have own means of transportation.
Key Attributes/ Skills:
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Demonstrated ability to handle data with confidentiality.
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision.
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans.
Strong interpersonal and presentation skills.
Strong critical thinking and problem-solving skills.
Must be results-oriented with a focus on quality execution and delivery.
Appreciation of cultural diversity and sensitivity toward target patient populations.
Compensation & Benefits:
We offer a highly competitive compensation and comprehensive benefits package, including a competitive base salary, medical, dental, vision, disability, and life insurance, 401k with employer match, paid time off, and paid holidays.
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