Automotive Customer Engagement Specialist

2 weeks ago


Glenview, Illinois, United States FIELDS LEXUS AND COLLISION CENTER GLENVIEW Full time

Company Overview
FIELDS LEXUS AND COLLISION CENTER GLENVIEW is committed to delivering an exceptional experience to our valued customers. We pride ourselves on our family-owned culture that emphasizes our core values: Safety, Integrity, Courtesy, Presentation, and Efficiency.

Position Summary
We are expanding our Business Development Team and are in search of enthusiastic individuals who are eager to embark on a rewarding career in the automotive retail sector. This role serves as a vital connection between potential customers and our Sales Teams, ensuring that every inquiry is met with professionalism and expertise.

Key Responsibilities
- Address customer inquiries and schedule sales appointments.
- Respond promptly to online inquiries and live chat communications, adhering to established protocols.
- Provide detailed product information and guide customers to the appropriate dealership resources.
- Follow up with leads who are not yet ready to schedule an appointment or who have missed appointments.
- Engage in team development sessions to foster positive relationships with colleagues and management.
- Utilize the CRM system effectively to track customer interactions.

Qualifications
- Previous experience in a customer service-oriented role is preferred.
- Strong team player with a positive attitude.
- Excellent communication skills and a courteous demeanor.
- Enthusiastic and proactive personality.
- Proficient in computer usage and technology.
- Ability to manage time efficiently and work independently.
- Willingness to undergo a pre-employment background check.

Work Environment
This position is primarily office-based, requiring regular use of hands for typing and reaching. The work environment is typically moderate in noise level.

Compensation and Benefits
We offer a competitive salary with a bonus structure, along with a comprehensive benefits package that includes medical, dental, vision, and retirement plans, as well as paid time off and employee discounts.



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