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Community Ambassador

2 months ago

Orlando, Florida, United States Hearthstone Nona Lakes Full time
About Hearthstone Nona Lakes

We are a brand-new senior living community located in the beautiful Nona Lakes, Florida market. Our community, Hearthstone at Nona Lakes, is currently hiring for our gorgeous Assisted Living and Memory Care community. At Hearthstone Nona Lakes, we prioritize the overall wellbeing of our residents and strive to provide exceptional care and personalized service.

Job Summary

The Concierge serves as an ambassador for our community, executing receptionist and other responsibilities to assist in the administration of the community. This role requires a high degree of interpersonal relations skills, ability to relate to a variety of people and personalities, and considerable initiative and judgment.

Key Responsibilities
  • Provides a positive first impression to all who enter the community
  • Answers and screens incoming telephone calls in a courteous and professional manner
  • Greets all visitors in a friendly, courteous, and professional manner
  • Screens and requires visitors to sign in at the reception desk
  • Notifies residents of visitors
  • Receives and processes incoming mail
  • Accepts all outgoing mail/packages
  • Types, copies, orders, and maintains inventory of office supplies
  • Maintains and updates Emergency Phone Number Log and keeps log at front desk
  • Maintains and updates emergency contact information on each resident and keeps information at front desk
  • Assists managers with various clerical responsibilities
  • Pages staff as necessary
  • Takes RSVPs for special functions, as necessary
  • Oversees sign-up for scheduled transportation
  • Hands out maintenance requests forms and passes them onto Environmental Services Director
Requirements
  • High School Diploma required
  • Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
  • Requires considerable initiative and judgment
  • Must have word-processing and clerical skills
  • Must be able to work flexible hours and participate in holiday activities
Working Conditions
  • Physically able to bend and reach
  • Physically able to sit for extended periods of time
Benefits
  • Medical, Dental, and Vision
  • Company paid Life Insurance and Voluntary Disability
  • Paid Time Off and Holidays
  • 401(k) Retirement Savings Plan