Financial Dispute Analyst

3 days ago

New York, New York, United States Hard Rock Digital Full time
Job Title: Payments Analyst

We are seeking a skilled Payments Analyst to join our team at Hard Rock Digital. As a Payments Analyst, you will play a critical role in protecting our customers and business by providing professional, accurate, and realistic expectations for all matters related to potential fraud and dispute in the i-gaming space.

Key Responsibilities:
  • Navigate and manage multiple online financial portals to obtain transactions in question.
  • Review customers' financial transaction history, including financial records, bank statements, and credit card statements.
  • Validate and verify customer documentation when further verification is necessary.
  • Perform in-depth analysis of accounts to build a case to counter-dispute transactions that patrons have reversed on our platform.
  • Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly.
Requirements:
  • Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
  • Previous work experience in Banking, payments, fraud, disputes, or i-Gaming industries is preferred.
  • Knowledge of Location Compliance, Multi-Accounting, and Financial Crime is preferred.
  • Good investigation skills, sound judgment, and the ability to review and interpret data and activity to make sound decisions.
  • Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
  • Analytical skill set, with the ability to communicate.
  • Strong interpersonal skills.
  • Knowledge and understanding of the rules and regulations of the gaming industry.
  • The ability to adapt to changing priorities and to thrive in a fast-paced work environment.
  • Experience in troubleshooting and triaging complicated matters related to customer inquiries.
  • Candidates must be computer literate with experience in MS Office applications.
What We Offer:
  • Competitive pay and benefits.
  • Start-up culture backed by a secure, global brand.
  • Potential Hybrid Scheduling.

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

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