Service Delivery Specialist
2 weeks ago
This is a key role within the Penske team responsible for delivering exceptional customer service and ensuring seamless maintenance operations.
Job Summary:- Develop daily and weekly workforce plans to meet customer needs, minimize unscheduled repairs, and maximize productivity.
- Schedule Optimization: Develop daily and weekly workforce plans to meet customer needs, minimize unscheduled repairs, and maximize productivity.
- Customer Communication: Collaborate with customers to schedule maintenance updates, resolve billing concerns, and address service issues in a timely and professional manner.
- Maintenance Preparation: Ensure all Penske Rental units are properly maintained and prepared for customers.
- Vendor Management: Hold vendors accountable for quality and adherence to schedule for outside work.
- Customer Satisfaction: Provide top-notch customer service to ensure customer satisfaction and retention.
- Shop Productivity: Optimize the work plan to maintain shop productivity and efficiency.
- Experience: 2 years of customer service experience, at least 1 year of hands-on mechanical experience, and 2 years of supervisory experience (preferred).
- Education: High School diploma or equivalent, Associates Degree, Technical School Degree, or Bachelors Degree (preferred).
- Certifications: ASE certification (preferred).
- Skills: Familiarity with service scheduling programs and diagnostic programs (preferred).
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mobility: Must be able to move frequently, stand, walk, climb, bend, and sit for extended periods.
- Vision and Hearing: Must be able to see and hear safely navigate the work environment.
- Lifting and Moving: Must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
$52,000 per year (approximately $25/hour). Penske offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
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