Agricultural Service Coordinator

4 weeks ago


Sauk City, Wisconsin, United States McFarlane's Full time
Job Summary:

As a key member of our Ag Service Department, you will be responsible for planning and coordinating tasks to ensure efficient operations. You will maintain systems and procedures to optimize performance and meet customer expectations.

Key Responsibilities:
  • Facilitate service activities, programs, and projects to meet established specifications, schedules, and budgets.
  • Coordinate interdepartmental functions to minimize delays and ensure seamless communication.
  • Meet with departmental members regularly to review project status and plan future actions.
  • Ensure technicians verify customer information and provide accurate estimates.
  • Provide exceptional customer service, ensuring customer needs are met and completed in a timely manner.
  • Maintain overall cleanliness of the service desk area and support functions for time/job recording.
  • Collect payment for work performed and perform additional duties as requested.
Requirements:
  1. Prefer a two-year technical degree in an agricultural equipment or diesel service-related field.
  2. Four years of prior experience working as a technician, preferred.
  3. Previous Service Writing experience.
  4. Strong customer service skills and familiarity with engine service-related processes and materials.
  5. Excellent written and verbal communication skills and strong problem-solving and analysis skills.
  6. Bilingual in English and Spanish, preferred.
Work Environment:

This position requires occasional sitting, walking, and talking. The employee will work in a service setting, using office equipment such as computers and phones. Ability to lift up to 50 pounds and specific vision abilities required for this job.

Benefits:

Competitive benefits offered include health, dental, vision, life, and disability insurances, 401(k) with match, Paid Time Off, Health Savings Account, Paid Training Opportunities, and Generous Employee Discount.



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