Executive Director of Wellness Operations

3 weeks ago

Brownsboro, United States Restore Hyper Wellness Full time
Job Summary

Restore Hyper Wellness is seeking a highly skilled and experienced Executive Director of Wellness Operations to lead our team and drive business growth. As a key member of our management team, you will be responsible for cultivating and maintaining our company culture, building a high-performing team, and driving sales and revenue growth.

Key Responsibilities
  • People Management
    • Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews.
    • Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
    • Partner with the corporate HR department to identify and interview potential high-performance employees during the recruiting process.
    • Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training.
    • Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards.
    • Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
    • Enforce store policies, procedures, and productivity standards.
    • Monitor and formally document staff performance/behavior with the support of the HR Department.
    • Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
    • Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.
    • Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
  • Operations Management
    • Maintain a safe, clean and secure environment for all guests and staff.
    • Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
    • Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
    • Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development.
    • Ensure an exceptional store experience that engages and retains customers.
    • Be flexible with your schedule - you'll work hours based on business needs and store operating hours. This will include some weekends and holidays.
    • Make timely and effective decisions regarding customer service issues.
    • Daily reporting of appointments, revenue, and inbound/outbound calls.
    • Report all safety and medical incidents through formal in-store communication and to the corporate team.
  • Sales & Marketing
    • Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
    • Maintain a strong local presence through partnerships with community and business organizations.
    • Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services.
    • Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
    • Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
    • Manage local grassroots marketing and prospecting initiatives. Solicit, coordinate and participate in community events.
    • Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
    • Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms.
    • Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.
    • Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
    • Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.
  • Company Culture
    • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
    • Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore's mission, vision, and values.
    Qualifications
    • You've obtained an undergraduate degree or higher.
    • You love the sales process and have a proven track record of B2B sales.
    • You have at least three to five years of management experience.
    • You're passionate about fitness, athletic achievement, and general health and wellness.
    • Your verbal and written communication skills are on point.
    • You're a numbers person and can deliver action plans based on key metrics.
    • You're tech-savvy and have experience processing payroll and creating employee schedules.
    • You embrace a leadership role and are also a strong team player.
    • You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
    • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
    • You place importance on ethics and integrity and exhibit this every day.

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