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Retail Customer Experience Manager

2 months ago

Marysville, Washington, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Customer Experience
    • Create a positive and welcoming environment for all customers
    • Engage with customers, respond to their needs, and provide personalized service
    • Ensure a seamless and efficient shopping experience
  • Team Leadership
    • Lead and motivate a team of associates to achieve sales goals and provide excellent customer service
    • Train and develop associates on customer service skills and store policies
    • Coach and provide feedback to associates to improve performance
  • Store Operations
    • Ensure the store is visually appealing and well-organized
    • Maintain a clean and safe store environment
    • Monitor and control inventory levels
  • Communication
    • Communicate effectively with management, associates, and customers
    • Provide regular updates on sales, promotions, and store events
Requirements
  • 1 year retail experience and 6 months of leadership experience
  • Strong communication and interpersonal skills
  • Ability to work a flexible schedule, including nights and weekends
  • Capable of multi-tasking and prioritizing tasks
  • Strong problem-solving and analytical skills
Benefits

Marshalls offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.