Loan Services Manager
3 weeks ago
Job Title: 1705 FT Loan Services Manager
Job Summary:
The Loan Services Manager will be responsible for the overall loan operations management and oversight of the consumer and commercial loans support team. This Manager will lead two teams: Loan Document Processing and Loan Servicing. The ideal candidate will be a knowledgeable, collaborative leader who values team member engagement and leading process improvements and efficiencies.
Key Responsibilities:
- Review and establish Service Level Agreements (SLAs) for the teams that meet or exceed internal partner expectations.
- Oversee and quality assure daily and regularly scheduled tasks.
- Lead and serve on key projects in the bank, including merger and acquisition (M&A) activities and continuous improvement initiatives.
- Develop and implement optimum processes and efficiencies.
Team Responsibilities:
- The Document Processing Team is responsible for ordering appraisals, flood determinations, and title work, as well as creating loan documents, maintaining software administration, UCC administration, lease administration, mortgage uploads, SBA loan origination and reporting, loan funding, and tax tracking administration for all retail and commercial loan products.
- The Loan Servicing Team is responsible for daily balancing of internal accounts, posting loan payments, uploading and maintenance of loan accounts, quality control, filing HMDA LAR, exception tracking, escrow administration, credit card administration, trailing document scanning, SBA, FSA, RD, and other government loan servicing, paid loan processing, and participation and serviced mortgage administration.
Requirements:
- Team mentality and collaborative spirit.
- Continuous improvement mindset and ability to lead change.
- Ability to juggle multiple projects, responsibilities, and activities.
- Ability to communicate effectively and build relationships.
- Attention to detail.
- Understanding of all loan services functions.
- Proficiency in Microsoft Word and Excel, as well as core banking system(s) architecture and use.
Preferred Qualifications:
- Experience with Fiserv Premier, nCino, e-signature, LaserPro, Director, etc.
- Bachelor degree in business related field.
- Project management experience.
- Lending or other accreditations.
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
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