Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Receptionist to join our team at Greenway Kia of the Shoals. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering phone calls, and greeting visitors in a friendly and professional manner.
Key Responsibilities
- Answer and direct phone calls in a timely and efficient manner
- Greet customers and visitors in a warm and welcoming way
- Coordinate questions and issues with the appropriate department personnel
- Handle customer complaints or escalate when necessary
- Assist in scheduling and confirming sales appointments
- Provide administrative assistance as needed
Requirements
- High school diploma or GED required
- Previous customer service or related experience preferred
- Excellent communication, customer service, and problem-solving skills
- Strong organizational and time management skills
- Ability to lift at least 20 pounds and go up and down stairs
What We Offer
- Competitive pay
- Employee purchase and service discounts
- 401(k) retirement savings plan
- State-of-the-art facility with a professional working environment
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