Assistant Branch Manager

2 weeks ago

Grafton MA United States Savers Bank Full time
Job Title: Assistant Branch Manager

The Assistant Branch Manager plays a vital role in supporting the branch in achieving its goals of growth and service excellence. This position requires a high level of customer service expertise, as well as the ability to work closely with both customers and staff to ensure the smooth operation of the branch.

Key Responsibilities:
  • Maintain a high level of knowledge about the company's products and services, and ensure that all staff members are kept up to date with new offerings and changes.
  • Originate new accounts, process all documentation, and forward to the correct back-office function.
  • Support the Branch Manager in supervising staff, ensuring adequate job training, and promoting excellent customer service.
  • Supervise and guide branch staff to ensure customer service requirements are met and business activities are performed in accordance with company policies and procedures.
  • Supervise ATM and vault operations and procedures.
  • Perform duties and responsibilities of the Branch Manager in their absence.
  • Provide exceptional customer service, addressing concerns and resolving issues.
  • Ensure compliance with all regulatory requirements, policies, and procedures.
  • Process Home Equity and consumer loan applications.
  • Provide guidance and recommendations to branch staff for customer-related concerns.
  • Train and mentor staff, identifying areas for improvement and implementing corrective action plans.
  • Communicate changes in policies and procedures to all branch staff.
  • Support in the recruiting, interviewing, and onboarding of new team members.
  • Participate actively in community events, networking opportunities, and business development meetings.
  • Maintain and support security policies and procedures.
Qualifications:
  • Must register or be registered by the Nationwide Mortgage Licensing System and Registry (NMLS).
  • Must have a Bachelor's degree or higher, or the equivalent in banking experience and/or related certifications.
  • Must have 3+ years of experience in retail banking or a related industry.
  • Must have 2+ years of customer service experience.
  • Must have 2+ years of supervisory experience.
  • Must have retail sales experience.
  • Must have the ability to coach, train, and motivate employees.
  • Must have the ability to manage multiple priorities simultaneously.
  • Must be comfortable learning and mastering various bank systems, policies, and procedures.
  • Must have excellent written and verbal communication and interpersonal skills.
  • Must be detail-oriented and ensure complete follow-up.
  • Proficiency in Microsoft Office and knowledge of banking software and platforms.

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