Claims Management Supervisor
1 day ago
At Warrior Insurance Network, we are seeking a highly skilled and experienced Casualty Claims Supervisor to join our Claims Management Team. As a key member of our team, you will be responsible for the direct supervision of the Casualty Claims unit, ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims.
Key Responsibilities:- Lead and motivate the Casualty Claims unit to achieve high-quality claim settlements and customer service levels.
- Conduct file and diary reviews to monitor adjuster performance and ensure compliance with company quality standards.
- Place appropriate authority levels on claim files and approve settlement checks within authority.
- Develop and implement procedures to improve claim settlement and customer service levels.
- Oversee the implementation and monitoring of procedures to ensure effectiveness and compliance.
- Determine training needs of the department and establish training programs to ensure personnel and process development.
- Work with staff on litigation handling and develop a cost-effective defense strategy.
- Manage the administrative functions of the unit, including reviewing, assigning, and monitoring performance results.
- Conduct unit meetings, review and respond to Department of Insurance complaints, and review and direct claim activity on customer inquiries.
- 5+ years of auto liability claims and supervisory experience.
- 5+ years of managing litigated personal auto files.
- Strong technical and administrative background in auto claims handling.
- Ability to work independently and make decisions in accordance with company policy and procedures.
- Good leadership, training, and development skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to pass written examinations to become a licensed claims adjuster.
- Competitive salaries.
- Flexible work schedules.
- Hybrid remote/in-office opportunities.
- Commitment to your training and development.
- Medical and dental benefits.
- Telemedicine benefit.
- 401k with a generous company match.
- Paid time off and paid holidays.
- Tuition reimbursement training programs.
- Wellness program.
- Fun company-sponsored events.
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