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Front Office Supervisor

2 months ago

Enfield, Connecticut, United States Buffalo Lodging Associates Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Buffalo Lodging Associates. As a key member of our hotel operations team, you will be responsible for coordinating the front office operations, providing exceptional guest service, and supporting the management team.

Key Responsibilities
  • Front Office Operations: Assist in overseeing guest services and front office operations, ensuring superior service is a priority.
  • Team Leadership: Foster a positive, cooperative work environment between front office staff and management, supervising the Front Office team and providing guidance and support as needed.
  • Guest Services: Greet guests, complete check-in/check-out procedures, and provide relevant information regarding hotel services and amenities.
  • Administrative Tasks: Perform light administrative work, including data entry, and maintain accurate records.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, preferably in a hotel setting.
  • Hotel Operations Knowledge: Familiarity with hotel management systems and procedures.
  • Leadership Skills: Ability to lead and motivate a team, with excellent communication and problem-solving skills.
  • Technical Skills: Proficiency in computer software, including Property Management Systems, Microsoft Office, and Excel.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for career growth and professional development, including training and education programs.
  • Work-Life Balance: A supportive work environment that promotes work-life balance and employee well-being.