Senior Medical Assistant
3 weeks ago
Job Summary:
We are seeking a highly skilled Senior Medical Assistant to join our team at UnitedHealth Group. As a Senior Medical Assistant, you will play a critical role in providing exceptional patient care and supporting our clinical team.
Key Responsibilities:
- Provide patient care at the appropriate skill level, ensuring a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant.
- Assist in the training and orienting of MA staff, promoting a positive work environment and ensuring that all MAs are aware of training they must receive to continually improve performance.
- Organize the clinical environment, providing support in patient care situations and ensuring that all MAs are aware of training they must receive to continually improve performance.
- Deliver quality customer service, ensuring policy and procedures are followed, including infection control, privacy, and confidentiality.
- Perform all duties at the expert level within the scope of a Medical Assistant's scope of practice, including operating diagnostic equipment, removing staples from superficial wounds, changing wound dressings, and obtaining cultures.
- Record patient care documentation in the medical record accurately and in a timely manner, identifying when other MA's documentation is incorrect and alerting clinic leadership.
- Train and mentor other MAs, including assisting with documentation questions and promoting a positive work environment.
Requirements:
- High school graduate or GED equivalent
- Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
- 3+ years as a certified MA or a combination of 5+ years certified and non-certified medical assistant experience (with 2+ years certified)
- Knowledge of medical terminology, ICD-10, and CPT coding
- Intermediate Excel skills and expert computer literacy in electronic health records
- Proven ability to mentor others, react calmly and effectively in emergency situations, and assume a leadership role until higher levels of care arrive on scene
- Proven excellent communication and customer service skills, flexibility, and nimbleness to adapt to change
Preferred Qualifications:
- 1+ years of lead or supervisory experience
- Bilingual
Physical & Mental Requirements:
- Ability to lift, push, or pull >35 lbs. with assistance
- Ability to stand for extended periods of time
- Ability to use fine motor skills to operate equipment and/or machinery
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex problem solving
- Occasionally requires exposure to communicable diseases or bodily fluids
- Ability to discriminate shades of color when reading dipstick
About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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