Maintenance Team Lead

2 weeks ago

Long Branch, New Jersey, United States Jobleads-US Full time

About Jobleads-US

Jobleads-US is seeking an experienced and dynamic Maintenance Team Lead to oversee the building equipment and Guest Rooms conditions at Ocean Place Resort & Spa. The successful candidate will be responsible for ensuring exceptional guest experience, managing room calls and preventive maintenance programs, and repairing mechanical equipment.

Responsibilities:

  1. Service Standards and Customer Satisfaction
  • Ensure the highest standards of service are consistently delivered across all services to Guests.
  • Monitor and respond to Guest feedback to continually improve service quality.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
Room Maintenance and SPA
  • The Maintenance Team Lead will oversee the proper functionality of Guest room appliances, Spa, and In-Room Dining and Kitchen equipment.
  • Ensure all team members are trained to provide excellent service and respond to Guest calls.
  • Conduct regular inspections throughout the building to ensure proper illumination, safety, and cleanliness standards.
Standard Operating Procedures (SOPs)
  • Implement and maintain all SOPs of company compliance.
  • Ensure all team members are trained and adhere to SOPs to guarantee consistency and quality across all operations.
  • Regularly review and update SOPs/MOPs with the Director of Engineering to reflect current best practices and operational needs.
Staff Leadership and Development
  • Train and mentor a high-performing team of regular Engineers.
  • Conduct regular performance reviews and provide ongoing feedback and coaching.
  • Foster a positive work environment that encourages teamwork, communication, and professional growth.
Financial Management
  • Monitor and control costs of materials and equipment.
  • Ensure consistency and quality of repair across the building.
  • Implement and maintain effective quality control measures.
Event and Large Party Reservations
  • Handle numerous calls from clients' events, ensuring seamless coordination and exceptional service.
  • Work closely with the events team to plan and provide technical services for special events and functions.
  • Ensure proper lighting and temperature in meeting rooms.
Vendor Relations and Inventory Management
  • Maintain strong relationships with vendors and suppliers to ensure the best quality products and services.
  • Oversee inventory management, including ordering, receiving, and stock control.
  • Implement cost-effective purchasing strategies.
Mechanical Equipment

Check cooling tower, Pool readings, Boiler readings, Change filters on Air Handlers, Change Belts of Return Fans, blow down compressors daily, maintain Laundry Equipment, maintenance of the Ice Farm, Water treatment tank, and report any damaged equipment to the Director of Engineering.

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