IT Services Manager
4 days ago
We are seeking an experienced IT Services Manager to lead our Help Desk team and provide exceptional technical support across the organization. This role combines technical leadership with operational oversight, covering Help Desk management and support, billing and vendor management, managed service provider coordination, and physical office management.
As a key member of our IT team, you will be responsible for managing and mentoring the Help Desk team, developing work schedules, assigning tasks, and monitoring ticketing queues to ensure timely and accurate resolution of incidents and requests. You will also oversee Help Desk operations, track, report, and analyze key performance indicators to monitor team performance and identify improvement opportunities.
The ideal candidate will have a strong background in Help Desk operations and service management/ticketing tools, as well as excellent interpersonal and communication skills. Experience managing vendors, MSPs, and IT billing processes is highly desirable.
**Estimated Salary:** $80,000 - $110,000 per year, depending on location and experience.
Key Responsibilities:
- Manage and mentor the Help Desk team
- Develop work schedules and assign tasks
- Monitor ticketing queues and ensure timely resolution of incidents and requests
- Oversee Help Desk operations and track key performance indicators
- Experience managing vendors and MSPs is highly desirable
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