Customer Care Specialist

5 days ago


Novato, California, United States Novato Toyota - Kia of Marin Full time
About the Job
This Customer Care Specialist role is an excellent opportunity to grow your career with Novato Toyota/Kia Marin. The ideal candidate will possess strong communication skills, experience with automotive products, and the ability to translate customer needs into actionable work orders. With average annual salaries ranging from $58,000 - $68,000, this role offers a competitive compensation package. Key responsibilities include greeting customers, determining car issues, ordering parts, and ensuring quality workmanship.

Main Responsibilities
  • Communicate effectively with customers and technicians to ensure seamless service experience.
  • Determine car issues based on customer descriptions and vehicle condition.
  • Translate customer needs into actionable work orders for technicians.
  • Order and coordinate part deliveries to meet technician needs.
  • Maintain high-quality standards in all work performed.


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