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Assistant Retail Manager

2 months ago

Columbus, Ohio, United States Community Choice Financial Family of Brands Full time

Overview:

Our Assistant Retail Managers enhance their leadership capabilities in real-time by supporting the Store Manager with account oversight (collections), customer engagement, and risk assessment.

You will be involved in supervising, training, and mentoring customer service representatives in the store while championing compliance and ensuring that Company standards are upheld.

Your meticulous attention to detail and ability to adhere to established protocols will help cultivate the professional and respectful environment that our customers and employees appreciate.


Responsibilities:

Train, coach, and oversee Customer Service Team Members to guarantee compliance with quality standards, safety protocols, and Company policies.

Evaluate risk to determine acceptance or rejection of financial transactions, accurately process loan/pawn applications, check cashing transactions, and/or other relevant business activities.


Build customer relationships to generate new business, sustain store profitability, and enhance brand loyalty and recognition. Educate customers on all product offerings throughout their financial transaction cycle.

Strive to expand your store by leveraging business-to-business partnership opportunities, securing referrals, and participating in & hosting in-store & community events.

Ensure office security and execute proper opening and closing procedures, including managing the vault, cash drawer, and bank deposits.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.

Foster a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Conduct store audits to further ensure staff compliance.

Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.

Assist in managing the store and daily operations in the absence of the Store or Area Manager.

Work effectively in a dynamic and fast-paced environment and manage multiple challenging tasks with ease to meet individual and team performance standards.

The ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is essential for this position.

A full-time work schedule for this position encompasses, at a minimum, 40 hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry
Proficiency in phone, Point of Sale, Microsoft Office, and other systems
Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)

Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.


Leadership in a sales or customer service-oriented position
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain locations
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to support your professional and personal development
Performance-based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
A relaxed, business casual dress code that includes jeans and sneakers
**Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

The Community Choice Financial Family of Brands ("CCF" or the "Company") is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.

Community Choice is steadfast in our commitment to help people across the country access the short-term financial services they need when they need it the most.



Important:

The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.