Studio Experience Coordinator
6 days ago
We are seeking a dynamic professional to join our team as a Front Desk Operations - Customer Service Representative. This role will involve a wide range of responsibilities, including customer service, office management, and internal communication.
This is a full-time position, located in New York, with a competitive salary, full benefits, and opportunities for future growth.
">Responsibilities:- Maintain a professional, warm, welcoming office environment
- Greet all clients, manage check-ins, pickups and payment
- Answer all inbound calls to the Alteration Specialists Studio
- Manage all client bookings and appointments
- Process new transactions and ensure internal reporting is correct
- Responsible for ordering, tracking and managing office inventory, supplies and purchases
- Ensure all outsourced garments are appropriately tagged, distributed and delivered
- Manage the flow of fitting room processes and appointments
This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
">Key Attributes:- You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
- You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
- You are mission-driven. You are motivated to help change the fashion industry, and move towards a sustainable future and serve as an excellent ambassador for a cause you believe in.
- You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
- You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
- You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all.
The ideal candidate will be a team player with a passion for delivering exceptional customer service and contributing to a positive work environment.
">Estimated Salary:$18-$20 per hour, based on experience and location.
">About Us:alts | Alteration Specialists is a growing company that values fairness, transparency, and employee development. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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