IT Crisis Manager

1 week ago


Vienna, West Virginia, United States ALTA IT Services Full time
Job Overview

This role involves leading the recovery efforts for major outages at a client. The Major Incident Management team operates 24/7 to restore services as efficiently as possible. Key responsibilities include monitoring system alerts, coordinating support teams, and communicating with business units.

Key Responsibilities:

  • Monitor Service Desk ticket queues and system alerts to identify potential trends or outages
  • Serve as the main point of contact for incident escalations directed to the Major Incident Management team
  • Evaluate incident impact and priority based on affected customers and/or business units
  • Communicate operational issues to IT management and support teams
  • Document initial issues, recovery activities, and resolution steps taken via MIM timelines
  • Update outage information in availability management tools for reporting and tracking purposes

The ideal candidate has extensive IT experience, a bachelor's degree in a related field, and prior experience leading incident bridge calls. Strong research, analytical, and problem-solving skills are also essential.

Salary: $80,000 - $110,000 per year

Why Join ALTA IT Services?

As an employee, you'll be rewarded with competitive compensation, comprehensive benefits, and a matching 401(k) savings plan.



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