IT Crisis Manager
1 week ago
This role involves leading the recovery efforts for major outages at a client. The Major Incident Management team operates 24/7 to restore services as efficiently as possible. Key responsibilities include monitoring system alerts, coordinating support teams, and communicating with business units.
Key Responsibilities:
- Monitor Service Desk ticket queues and system alerts to identify potential trends or outages
- Serve as the main point of contact for incident escalations directed to the Major Incident Management team
- Evaluate incident impact and priority based on affected customers and/or business units
- Communicate operational issues to IT management and support teams
- Document initial issues, recovery activities, and resolution steps taken via MIM timelines
- Update outage information in availability management tools for reporting and tracking purposes
The ideal candidate has extensive IT experience, a bachelor's degree in a related field, and prior experience leading incident bridge calls. Strong research, analytical, and problem-solving skills are also essential.
Salary: $80,000 - $110,000 per year
Why Join ALTA IT Services?As an employee, you'll be rewarded with competitive compensation, comprehensive benefits, and a matching 401(k) savings plan.
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