Outage Recovery Specialist

3 weeks ago


Vienna, West Virginia, United States ALTA IT Services Full time
Incident Resolution Specialist Job Summary

We're seeking an experienced Incident Resolution Specialist to join our Major Incident Management team. The successful candidate will lead the recovery efforts for major outages, coordinate support teams, and communicate with business units. Key qualifications include a bachelor's degree, extensive IT experience, and prior leadership experience.

Key Responsibilities:

  • Monitor system alerts and Service Desk ticket queues to identify potential trends or outages
  • Serve as the main point of contact for incident escalations directed to the Major Incident Management team
  • Evaluate incident impact and priority based on affected customers and/or business units
  • Communicate operational issues to IT management and support teams
  • Update outage information in availability management tools for reporting and tracking purposes

The ideal candidate has strong research, analytical, and problem-solving skills. Experience in leading or supervising an IT team is also beneficial.

Salary: $90,000 - $130,000 per year

Join Our Team

At ALTA IT Services, we offer a dynamic work environment, competitive compensation, and comprehensive benefits. If you're passionate about IT and want to make a difference, consider joining our team.


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